Genetec incident

Clearance - Services Unavailable

Minor Resolved

Genetec experienced a minor incident on October 20, 2026, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 06:40 PM UTC
Resolved
Oct 20, 2026, 07:20 PM UTC
Duration
40m
Detected by Pingoru
Oct 20, 2026, 06:40 PM UTC

Update timeline

  1. investigating Oct 20, 2026, 06:40 PM UTC

    We've identified an issue affecting US region. You may encounter temporary latencies to login to the Clearance application. Currently logged-in users should not be affected. We are actively investigating the issue and will provide an update within 30 minutes.

  2. monitoring Oct 20, 2026, 06:45 PM UTC

    We could verify that users are able to login to the region US successfully. The incident was temporary and services are being re-established as expected. We are still monitoring the stability of the login attempts.

  3. resolved Oct 20, 2026, 07:20 PM UTC

    The incident is now resolved as we could confirm more stable login attempts.