Genetec incident

The SC SaaS Portal is experiencing degraded availability on East US

Minor Resolved

Genetec experienced a minor incident on October 15, 2026, lasting –. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 04:09 PM UTC
Resolved
Oct 15, 2026, 04:09 PM UTC
Duration
–
Detected by Pingoru
Oct 15, 2026, 04:09 PM UTC

Update timeline

  1. investigating Oct 19, 2026, 04:03 PM UTC

    We are investigating an issue affecting the availability of the SaaS Portal.

  2. monitoring Oct 19, 2026, 04:03 PM UTC

    A fix has been deployed and we are actively monitoring the service to ensure stability

  3. resolved Oct 19, 2026, 04:03 PM UTC

    The issue has been resolved, and the portal has returned to normal availability