Is Incapsula down?

We are investigating a service degradation affecting resolution for some newly onboarded sites. Our teams are working to determine the cause and will provide updates as more information becomes available. The next update will be provided by 09:15 UTC.

Our internal teams have identified the service degradation that is affecting the newly onboarded sites. We are currently working to remediate the incident and further updates will be provided as information becomes available. The next update will be before 09:45 UTC

Efforts into mitigating the issue are still ongoing. Further updates will be provided as information becomes available. The next update will be before 11:15 UTC

Efforts to mitigate the issue are still ongoing. Our teams continue working to restore normal service. Further updates will be provided as information becomes available.

Imperva teams continue working to mitigate the issue and restore normal service. We are currently implementing and validating mitigation actions. Further updates will be provided as information becomes available.

Mitigation efforts are ongoing. Our teams have completed additional configuration changes and continue working to restore normal service. Further updates will be provided as information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have discovered a service degradation that is affecting newly onboarded sites having problematic with CNAME resolution. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

Our internal teams are continuing to investigate the service degradation that is affecting the newly onboarded sites. Investigation into the cause of the service degradation is ongoing. Further updates will be provided by 19:00 UTC

Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

Our internal teams have identified the service degradation that is affecting the newly onboarded sites. They are currently working to remediate the incident and further updates will follow.

Following identification of the service degradation, our teams successfully tested mitigation measures and are actively working to deploy them and restore normal service.

The impact has been mitigated, and normal service has been restored. Our teams are continuing to monitor the environment to confirm stability. The next update will be provided by 22:30 UTC.

Mitigation efforts have concluded and new site resolution has returned to normal. The next update will be provided by 22:45 UTC.

Following successful mitigation and a period of monitoring, we have confirmed that the service is operating normally and the issue is resolved. We apologize for any inconvenience this may have caused.

We are currently investigating an issue with SIEM log data that may affect the accuracy of information reported for some customers. Our team is working to assess the impact and identify the appropriate corrective actions. The next update will be provided by 22:30 UTC.

We have identified the source of the SIEM log data issue affecting the accuracy of information reported for some customers. Our teams are actively working to implement mitigation measures and restore normal service. The next update will be provided by 23:00 UTC.

Mitigation measures have been implemented to address the SIEM log data issue. Our teams have confirmed the environment accuracy.

We are currently investigating an issue that may be causing some customers to experience false positive IRA blocks. Our teams are actively working to identify the cause and mitigate the impact. The next update will be before 16:00 UTC.

We have identified the cause of the issue that may be resulting in false positive IRA blocks for some customers. Our teams are actively working on mitigation measures and will provide additional updates as progress is made. The next update will be provided before 16:00 UTC.

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We have implemented mitigation measures to address the issue that may have resulted in false positive IRA blocks for some customers. Current indicators show the mitigations are performing as expected, and we are actively monitoring the environment to confirm stability. The next update will be provided before 17:30 UTC.

We have completed monitoring and confirmed that the mitigation measures have successfully resolved the issue that resulted in false positive IRA blocks for some customers. Service is operating normally, and no further impact has been observed. We sincerely apologize for the inconvenience and appreciate your patience while our teams worked to identify and resolve the issue.

We are investigating an issue affecting Imperva-generated certificate issuance. Customers may experience issues when onboarding new sites using an Imperva-generated certificate and renewing existing certificates. Customer assets and sites remain protected during this time. The next update will be before 14:00 UTC.

We have identified the issue affecting the onboarding of new WAF sites and the issuance of new certificates. Our teams are actively working to restore normal service. The next update will be before 15:00 UTC.

The issue was identified as a degradation affecting a third-party service. The issue should now be resolved, and certificate issuance is operating as expected. We are closely monitoring the service to ensure continued stability. The next update will be no later than 17:00 UTC

Monitoring has confirmed that the service is stable and certificate issuance is functioning as expected. No additional issues have been observed, and this incident has been resolved. Thank you for your patience.