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We have discovered a service degradation, affecting customers accessing the Imperva Management Portal. Technical teams are investigating. Further updates to follow. Next Update on this incident will be shared no later than 18:00 UTC

Our technical teams are actively investigating the issue affecting the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:30 UTC.

We are currently working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.

We continue to work on the issue affecting the Imperva Management Portal. Our teams are actively working on remedial measures to restore normal functionality. We apologize for the inconvenience and will provide further updates as soon as additional information becomes available. The next update on the issue will be provided no later than 20:30 UTC.

Our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we are continuing to monitor the environment closely to confirm stability. The next update will be provided as further information becomes available, no later than 20:30 UTC.

We have completed remedial actions to resolve the service degradation and the Imperva Management Portal is returning to normal service levels. We are continuing to monitoring the system in order to ensure the continued stability of the service. The next update on the issue will be provided no later than 21:00 UTC.

We are continuing to monitor the system to ensure continued stability. The next update will be provided no later than 21:30 UTC.

We are continuing to monitor the system to ensure continued stability. The next update will be provided no later than 22:00 UTC.

The environment remains stable, and we are continuing to monitor performance closely. The next update will be provided no later than 22:30 UTC.

Service levels have been restored and the Imperva Management Portal has returned to normal functionality. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

We are currently investigating an issue affecting the ability to invite new users to the Imperva Management platform. Existing users may continue to access and use the platform as normal. Our team is actively working to identify the cause and restore full functionality. We will provide further updates as more information becomes available.​ ‌The next update will not be later than 13:15 UTC

We are continuing to investigate an issue affecting the creation of new users in the Imperva Management Platform. The impact currently appears to be limited to a subset of customers. Our teams are actively working to identify the cause and restore normal functionality. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available. Next update: no later than 13:35.

We continue to investigate an issue affecting the creation of new users in the Imperva Management Platform. At this time, we are assessing whether the issue is intermittent rather than limited to a specific subset of customers. Our teams remain actively engaged in the investigation and are working to better understand the scope and underlying cause of the issue. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available. Next update: no later than 13:55 UTC.

We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available. Next update: no later than 14:15 UTC.

We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available. Next update: no later than 14:35 UTC.

We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available. Next update: no later than 14:58 UTC.

We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available. Next update: no later than 15:20 UTC.

We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available. Next update: no later than 15:44 UTC.

We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available. Next update: no later than 16:09 UTC.

We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available. Next update: no later than 16:30 UTC.

We are continuing to investigate an issue preventing new user invitations on the My Management platform. Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause. Next update on the issue will be shared no later that 17:27 UTC.

Our investigation into the issue preventing new user invitations on the My Management platform is ongoing. The relevant teams continue to work on identifying the root cause and implementing a resolution. Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause. Next update on the issue will be shared no later than 18:00 UTC.

Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The relevant teams remain engaged in identifying the root cause and working towards a resolution. Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams are actively working to identify the cause and restore normal functionality. Next update on the issue will be shared no later than 18:35 UTC

Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The teams have identified a potential contributing factor related to the user management functionality and are continuing to investigate to confirm the root cause and determine the appropriate resolution. Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams remain actively engaged in identifying the cause and working towards restoring normal functionality. The next update on the issue will be provided no later than 19:05 UTC.

We have identified a potential cause for the issue preventing new user invitations on the My Management platform. The relevant teams are actively investigating and working towards implementing a resolution. Separately, the investigation into the issue affecting some customers who may experience difficulties accessing or loading the My Management platform continues. The relevant teams remain engaged in identifying the cause and restoring normal functionality. We will provide further updates as more information becomes available.

The relevant teams continue to actively investigate the issue affecting new user invitations and are working towards implementing a resolution. Separately, for the issue affecting some customers who experienced difficulties accessing or loading the My Management platform, our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we continue to monitor the environment closely to confirm stability. We will provide further updates as more information becomes available.

The issue affecting new user invitations remains under investigation, with the relevant teams continuing to work towards a resolution. Access for existing users to the My Management platform has been restored. The technical teams have completed the required remedial actions, and the platform is currently being monitored closely to confirm stability. We will provide further updates as more information becomes available.

The issue affecting user management and preventing new user invitations on the My Management platform has been resolved. The relevant teams have completed the required remediation, and user management functionality has been restored. The platform is currently being monitored closely to confirm continued stability.

The issue affecting user management has been resolved. Based on successful testing and continued stability, we have confirmed that the service is operating as expected, and the incident is considered resolved.

We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. Next Update on this incident will be shared no later than 18:00 UTC

Our technical teams are actively investigating an issue affecting access to the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:32 UTC.

Our technical teams continue to actively investigate an issue affecting the ability to log in to the Management Portal. Customer sites remain fully protected at this time, with no impact to their protection services. Next update on the incident will be shared no later than 18:46 UTC.

Our technical teams continue to investigate the issue affecting access to the Management Portal. Following adjustments to the affected services, we are seeing signs of improvement, including successful login attempts. The teams are continuing to investigate the underlying root cause and work toward a permanent resolution. Customer websites and traffic remain fully protected at this time. Further updates will be provided as the investigation progresses.

Login to the Management Portal has been restored, and users are currently able to access the portal. Most core functionality is available; however, Certificate Management functionality remains unavailable while our technical teams continue to investigate and work toward full service restoration. Customer websites and traffic remain fully protected at this time. Next update on this incident will be shared no later than 19:55 UTC.

Our technical teams have identified the issue and are actively working toward full service restoration. At this time, login access to the Management Portal has been restored. However, SSL Certificate Management functionality remains unavailable, and the team is working to apply a fix and restore this functionality. Customer websites and traffic remain fully covered by SSL and protected at this time.

Our technical teams continue to work toward fully restoring SSL Certificate Management functionality. Management Portal login and other core functionality are operating as expected. The remaining impact is limited to SSL Certificate Management. Customer websites and traffic remain fully covered by SSL and protected at this time. Further updates will be provided as we continue to work toward full remediation.

The issues affecting Management Portal login and SSL Certificate Management have been remediated, and all functionality is currently operating as expected. Our technical teams are actively monitoring the environment to confirm service stability and ensure continued normal operation. The next update will be provided as further information becomes available.

Monitoring has confirmed that the environment remains stable, with no further issues observed. The incident is now confirmed as resolved, and normal service has been restored.

We have identified an issue in the Madrid, Spain data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. _   _ Further updates will be shared as more information becomes available.

The issue has been identified and a fix is being implemented.

Traffic has been restored to the Madrid, Spain (MAD) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.

Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.

Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation. We will provide further updates as more information becomes available. The next update will be before 20:50 UTC

We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Monitoring has shown stable performance following the mitigation measures implemented earlier. This incident is considered resolved at this time. We will continue to monitor the environment as part of our standard operational practices to ensure ongoing service stability.