Axis Direct-to-Cloud Camera – Live Video Degradation - Australia Region

Update timeline

1. investigating Apr 15, 2026, 12:32 PM UTC

   We are currently investigating an incident that is impacting live video of Axis Direct-to-Cloud cameras in the Australia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

2. investigating Apr 15, 2026, 05:17 PM UTC

   We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue.

3. monitoring Apr 15, 2026, 09:32 PM UTC

   We identified the cause of the incident and implemented a solution. We apologize for any inconvenience We are closely monitoring the situation to ensure the issue is fully resolved.

4. investigating Apr 16, 2026, 12:45 AM UTC

   We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue

5. investigating Apr 16, 2026, 11:35 AM UTC

   IN collaboration with our partner, the investigation continues. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue

6. monitoring Apr 16, 2026, 05:27 PM UTC

   We have deployed some correctives to mitigate the problem. We are closely monitoring to ensure the issue is fully resolved We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding.

7. resolved Apr 16, 2026, 06:14 PM UTC

   We are pleased to inform you that the issue has been mitigated and live video functionality is working in the region. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.