Is Barracuda down?

Barracuda XDR experienced an intermittent service disruption affecting the ingestion of network and server security events from October 28 at 2:30 AM UTC through October 29 at 6:30 PM UTC. This issue impacted customers within the EU and APAC regions. Our engineering team promptly investigated the incident, identified the root cause, and implemented the necessary corrective actions to restore normal service operations. We will continue to closely monitor the environment to ensure ongoing stability and to verify the complete recovery of all affected functionality. We sincerely apologize for this disruption and any inconvenience it may have caused. Ensuring the reliability, availability, and integrity of our services remains a top priority. We appreciate your patience, understanding, and continued trust as we work to maintain the highest standards of service.

This incident has been fully resolved, and the affected events ingestion service has been restored to normal operations and is now functioning as expected.

We are currently performing maintenance on our infrastructure. During this maintenance window, access to the Web Interface will be unavailable across all regions. Impact During this time: - Configuration changes cannot be made. - Product dashboard and Web Interface access will be unavailable. - New appliance activations will not be possible. - Appliances may appear offline within the management portal. Services That Remain Available The following services will continue to operate normally: + Scheduled backups will continue to run as planned. + Replication to the Barracuda Cloud will continue to function normally. + The Local Interface will remain available for restore and recovery operations. Our team is actively working to complete the maintenance and restore full functionality as quickly as possible. We appreciate your patience and understanding while we perform these improvements. Additional updates will be provided as they become available. Thank you for choosing Barracuda.

We have completed our maintenance and will monitor the results.

This incident has been resolved.

Barracuda XDR is currently experiencing an intermittent service disruption affecting Microsoft O365 event ingestion since 06:30 UTC on 2 October. As a result, some older events from 29 September were ingested, which may have generated duplicate or redundant alert notifications. Our engineering team has identified the root cause and implemented the necessary corrective actions to restore normal service operations. Please accept our apologies for any inconvenience this may have caused, particularly with regard to the duplicate or redundant alert notifications. Our team is working diligently to restore full functionality at the earliest. We will continue to provide updates as progress is made and will notify you once all affected functionality has been fully restored. We appreciate your patience, understanding, and continued support during this time.

This incident has been resolved, and the o365 events ingestion and alerts notification are now fully operational

Due to an internal processing issue, alarm delivery was delayed beginning at approximately 3:16 PM EST on September 30. The issue has been resolved, and we began re-emitting the affected alarms at approximately 9:08 AM EST on October 1. Due to system throttling, the alarms are being re-emitted in batches and may continue arriving through approximately 11:00 AM EST.

The issue was successfully resolved at 9:08 AM EST. The final alarm was subsequently reissued at 11:13 AM EST on October 1.

NetSec firewall alerts for us-east and eu-west customers developed a backlog. Processing resources have been added and the backlog is coming down.

Processing is operating normally