Clearance Upload and Download fails intermittently

Update timeline

1. investigating Oct 21, 2026, 11:17 PM UTC

   We are currently investigating a degradation of , affecting users of environment . Users may observe . We will post an update within the next hour.

2. investigating Oct 21, 2026, 11:42 PM UTC

   We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We will post an update within the next hour with any updates related to this incident.

3. investigating Oct 22, 2026, 01:22 AM UTC

   We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.

4. investigating Oct 22, 2026, 01:28 AM UTC

   We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.

5. resolved Oct 22, 2026, 01:33 PM UTC

   We have confirmed the incident with Azure services has been resolved and services are now back online. Sorry for any inconveniences.