Genetec incident

Potential issue affecting SC SaaS Device Management US

Minor Resolved

Genetec experienced a minor incident on October 13, 2026, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 05:12 PM UTC
Resolved
Oct 13, 2026, 05:25 PM UTC
Duration
12m
Detected by Pingoru
Oct 13, 2026, 05:12 PM UTC

Update timeline

  1. investigating Oct 13, 2026, 05:12 PM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) US. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Oct 13, 2026, 05:17 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  3. resolved Oct 13, 2026, 05:25 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.