Is 1Password down?

We are currently investigating an issue affecting the Device Trust Authentication Service. Customers may experience timeouts or receive 503 responses when attempting to authenticate with Device Trust. Our team is actively working to identify the cause and restore normal service as quickly as possible.

Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.

Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service. Customers may experience authentication failures, timeouts, or 503 errors when attempting to authenticate with Device Trust. At this time, there is no significant change in impact or scope to report. Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.

Authentication services have recovered, and our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service. Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.

Our teams have identified a cause of the issues affecting the Device Trust Authentication Service and have taken steps to provide relief. We are seeing improved service performance and are continuing to monitor the situation closely to ensure stability. We will provide further updates as needed.

This incident has been resolved.

Files can not be uploaded or downloaded, and images may not be loading properly. Pages within the application may not be loading. Some integrations and workflows may have experienced errors. This issue affects the US and EU regions. Our engineering team is currently investigating.

The issue has been identified, and our engineers are working on a fix.

Issues with file uploads and downloads, pages not loading, and errors affecting some integrations and workflows are now resolved. Customers may still experience issues with images loading properly, and our engineering team is actively working to resolve them. We expect further progress and resolution later today. The issue affected both the US and EU regions.

This incident has been resolved.

Workflows and integrations have not run as of approximately 12:30pm ET today, this means that automatic onboarding and off-boarding are currently not occurring. In addition, the Workflows and Integrations pages are failing to load. Our Engineering team has identified the issue and are currently working on a fix.

A fix has been implemented and we are now monitoring the results. Failed workflows will need to be manually re-run, failed integrations will re-run automatically within 24 hours but likely sooner.

This incident has been resolved.

We are currently investigating an issue causing errors and increased latency across our services. Customers may experience failures or delays when logging in and syncing, including via CLI.

Our teams continue to investigate an issue causing errors and increased latency across our services. Customers may experience failures or delays when logging in and syncing, including via CLI. We are actively working to identify the root cause and will provide further updates as more information becomes available.

We are seeing signs of recovery for the issue causing errors and increased latency across our services. Some customers may still experience intermittent failures or delays when logging in and syncing, including via CLI. Our teams continue to monitor the situation closely.

Service has largely recovered, and we are continuing to monitor the situation closely. Some customers may still experience intermittent issues with login and syncing, including via CLI.

Traffic levels have returned to normal and service performance has stabilized. We are continuing to monitor to ensure full recovery.

This incident has been resolved.

# 2026-04-27 SEV1 Incident Postmortem - Login and Sync Issues # Incident Postmortem - Login and Sync Issues **Date of Incident:** 2026-04-27 **Time of Incident \(UTC\):** 14:15 - 15:41 **Service\(s\) Affected:** All web APIs **Impact Duration:** Approximately 86 minutes ## Summary On April 27, 2026, [1Password.com](http://1password.com/) experienced a period of elevated error and full service unavailability in our USA/Global region. A defect deployed in application scaling logic caused a cascading failure during peak usage. This resulted in a period of service unavailability for customers in the USA/Global region. This was not a security incident, and there was no loss of data. ## Impact on Customers * **Sign-in and account access:** Customers in the USA/Global region experienced errors or were unable to sign in or access their 1Password accounts between approximately 14:15 and 15:41 UTC on April 27, 2026. * **All 1Password clients:** The disruption applied to all client types, including the web app, CLI, browser extensions, and desktop and mobile applications, for customers connecting through the USA/Global region. * **Geographic regions affected:** Only customers on the USA/Global region were affected. Other regions were not impacted. ## What Happened? We deployed a change to how our services signal their readiness to serve requests, which contained a latent defect. * **Timeline of events:** * **2026-04-27 14:15 UTC** - Load increase triggers issues. * **2026-04-27 14:29 UTC** - Incident declared; response team mobilized. * **2026-04-27 15:41 UTC** - Issue identified and fix deployed. * **2026-04-28 18:06 UTC** - Incident formally resolved following monitoring. ## How Was It Resolved? Our on-call engineering team identified the scaling logic as the cause of the cascading failure and disabled it via a configuration change. Once disabled, capacity was restored, and traffic recovered. A subsequent configuration change was made to prevent this logic from being re-enabled in production environments. ## What We Are Doing to Prevent Future Incidents * **Immediate fix:** We disabled the defective health check logic and locked the configuration to prevent it from being re-enabled in production. * **Retrospective:** We are conducting a full retrospective with the incident responders to identify further improvements to our systems and our response processes. ## Next Steps and Communication * No action is required from our customers at this time. We are committed to providing a reliable and stable service, and we are taking the necessary steps to learn from this event and prevent it from happening again. Thank you for your patience and understanding. Sincerely, The 1Password Team

We’re aware of an issue affecting sign-in to 1Password SaaS Manager. Our teams are actively investigating and working to resolve this as quickly as possible.

The issue affecting sign-in to 1Password SaaS Manager has been mitigated. Our teams are continuing to monitor the situation to ensure stability.

This incident has been resolved.