Genetec incident
Clearance facing issues with download/uploads of evidences
Resolved after 2 hours 59 minutes, on October 22, 2026.
We are seeing our availability metrics coming back to normal expectations. The upload and download capability are now operating as intended. We are keeping a close eye on the progress, along with the state of our dependent Azure services. Sorry for the inconveniences.
Update timeline
- monitoring Oct 22, 2026, 02:56 PM UTC
We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We are actively working with Azure services to solve the problem. We will provide an update when the provider will have identified and provided updates on the issue.
- resolved Oct 22, 2026, 05:56 PM UTC
We are seeing our availability metrics coming back to normal expectations. The upload and download capability are now operating as intended. We are keeping a close eye on the progress, along with the state of our dependent Azure services. Sorry for the inconveniences.
Your product runs on more than Genetec
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services