Gainsight Outage History

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Gainsight had 13 outages in the last 2 years totaling 3110h 15m of downtime — averaging 0.5 incidents per month.

There were 13 Gainsight outages since October 20, 2025 totaling 3110h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gainsight.com

Notice September 16, 2026

Salesforce Service Disruption - Cascading impact on Gainsight CS functionality

Detected by Pingoru
Sep 16, 2026, 10:34 AM UTC
Resolved
Sep 16, 2026, 07:10 PM UTC
Duration
8h 35m
Affected: Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application
Timeline · 2 updates
  1. investigating Sep 16, 2026, 10:34 AM UTC

    Gainsight CS customers using Salesforce as source may experience service degradation and intermittent connectivity errors due to issues on the Salesforce side. More details about the issue are here: https://status.salesforce.com/incidents/20004433

  2. resolved Sep 16, 2026, 07:10 PM UTC

    This incident has been resolved. More details here: https://status.salesforce.com/incidents/20004433

Read the full incident report →

Minor September 14, 2026

Rules Engine Failure for few Customers

Detected by Pingoru
Sep 14, 2026, 03:20 AM UTC
Resolved
Sep 14, 2026, 12:15 PM UTC
Duration
8h 55m
Affected: US2 Rules Engine QueueEU Rules Engine Queue
Timeline · 4 updates
  1. investigating Sep 13, 2026, 07:32 PM UTC

    We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.

  2. monitoring Sep 13, 2026, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 14, 2026, 12:34 AM UTC

    Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.

  4. resolved Sep 14, 2026, 03:20 AM UTC

    This incident has been resolved. Rules processing in our US2 and EU regions experienced failures between 19:00 UTC and 20:30 UTC. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to [email protected] if you have questions or need assistance.

Read the full incident report →

Minor September 9, 2026

Performance degradation observed in CS US2

Detected by Pingoru
Sep 09, 2026, 03:18 PM UTC
Resolved
Sep 09, 2026, 06:16 PM UTC
Duration
2h 57m
Affected: Gainsight CS US2 Application
Timeline · 3 updates
  1. investigating Sep 09, 2026, 03:18 PM UTC

    We are currently investigating degraded performance affecting our US2 region. We will provide updates as more information becomes available.

  2. monitoring Sep 09, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2026, 06:16 PM UTC

    This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC. There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.

Read the full incident report →

Minor June 26, 2026

Gainsight CS - US1 and US2 - Home Page not Loading

Detected by Pingoru
Jun 26, 2026, 07:09 AM UTC
Resolved
Jun 26, 2026, 07:38 AM UTC
Duration
28m
Affected: Gainsight CS US1 ApplicationGainsight CS US2 Application
Timeline · 4 updates
  1. investigating Jun 26, 2026, 07:09 AM UTC

    We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading. We will update here as soon as we have more information.

  2. identified Jun 26, 2026, 07:17 AM UTC

    We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application. Users who are already logged in into NXT version are not affected. We are closely monitoring and will post updates as soon as they are available.

  3. monitoring Jun 26, 2026, 07:26 AM UTC

    All users are now able to log in. We will continue to monitor with the service provider.

  4. resolved Jun 26, 2026, 07:38 AM UTC

    Issue is resolved. All systems are back to normal.

Read the full incident report →

Minor May 12, 2026

Gainsight CS - US1 - Product filtering incident

Detected by Pingoru
May 12, 2026, 05:43 PM UTC
Resolved
May 13, 2026, 06:32 AM UTC
Duration
12h 49m
Affected: Gainsight CS US1 Application
Timeline · 2 updates
  1. investigating May 12, 2026, 05:43 PM UTC

    We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages. - Dashboard filters - Home Page filters - Report Filters - Rules/Data Designer Task filters - JO Query builder Tasks filter Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues. Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!

  2. resolved May 13, 2026, 06:32 AM UTC

    A fix has been applied and the is issue is now resolved

Read the full incident report →

Minor May 8, 2026

Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers

Detected by Pingoru
May 08, 2026, 06:39 AM UTC
Resolved
May 08, 2026, 11:03 PM UTC
Duration
16h 23m
Affected: Gainsight CS US1 ApplicationUS1 Rules Engine Queue
Timeline · 4 updates
  1. monitoring May 08, 2026, 06:39 AM UTC

    We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ) Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone. US2 and EU are not affected.

  2. monitoring May 08, 2026, 02:50 PM UTC

    We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.

  3. monitoring May 08, 2026, 05:20 PM UTC

    While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to ongoing infrastructure issue.

  4. resolved May 08, 2026, 11:03 PM UTC

    Rules queues are back to their normal levels.

Read the full incident report →

Notice April 2, 2026

CS - US2 - Delays in Rules and Data Designer

Detected by Pingoru
Apr 02, 2026, 04:24 PM UTC
Resolved
Apr 02, 2026, 09:04 PM UTC
Duration
4h 40m
Affected: US2 Rules Engine Queue
Timeline · 3 updates
  1. monitoring Apr 02, 2026, 04:24 PM UTC

    We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.

  2. monitoring Apr 02, 2026, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 02, 2026, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

Elevated error rates for Gainsight PX

Detected by Pingoru
Mar 16, 2026, 09:14 PM UTC
Resolved
Mar 16, 2026, 11:25 PM UTC
Duration
2h 11m
Timeline · 2 updates
  1. identified Mar 16, 2026, 09:14 PM UTC

    Gainsight PX customers may experience intermittent issues resolving application domains. An issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.

  2. resolved Mar 16, 2026, 11:25 PM UTC

    The issue has been resolved by the upstream DNS service provider.

Read the full incident report →

Minor January 29, 2026

CS - US1: Investigating Elevated Error Rates

Detected by Pingoru
Jan 29, 2026, 08:54 PM UTC
Resolved
Jan 29, 2026, 10:01 PM UTC
Duration
1h 6m
Affected: Gainsight CS US1 ApplicationUS1 Rules Engine QueueUS1 Data Processor QueueUS1 Data Ingestion QueueUS - Insight Agent - Powered by Staircase AI
Timeline · 5 updates
  1. investigating Jan 29, 2026, 08:54 PM UTC

    We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.

  2. identified Jan 29, 2026, 09:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2026, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 10:01 PM UTC

    This incident has been resolved.

  5. postmortem Jan 30, 2026, 06:41 AM UTC

    We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it. The service was fully restored, and we’ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.

Read the full incident report →

Major November 26, 2025

SSO Login failures

Detected by Pingoru
Nov 26, 2025, 07:40 PM UTC
Resolved
Dec 04, 2025, 01:16 AM UTC
Duration
7d 5h
Affected: Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application
Timeline · 3 updates
  1. investigating Nov 26, 2025, 07:40 PM UTC

    We are investigating login issues for a subset of customers using GSuite for SSO.

  2. investigating Nov 26, 2025, 10:27 PM UTC

    Thank you for your patience as we continue to investigate this issue. Only customers using GSuite for SSO are affected at this time.

  3. resolved Dec 04, 2025, 01:16 AM UTC

    Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf

Read the full incident report →

Major November 20, 2025

Salesforce Connection Restoration

Detected by Pingoru
Nov 20, 2025, 04:33 AM UTC
Resolved
Mar 18, 2026, 04:35 PM UTC
Duration
118d 12h
Affected: Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU ApplicationEU Gainsight Salesforce IntegrationUS2 Gainsight Salesforce IntegrationUS1 Gainsight Salesforce Integration
Timeline · 53 updates

Read the full incident report →

Minor November 18, 2025

Insight Agent - Powered by Staircase AI - Availability issues

Detected by Pingoru
Nov 18, 2025, 02:13 PM UTC
Resolved
Nov 18, 2025, 03:53 PM UTC
Duration
1h 39m
Affected: US - Insight Agent - Powered by Staircase AIEU - Insight Agent - Powered by Staircase AI
Timeline · 3 updates
  1. investigating Nov 18, 2025, 02:13 PM UTC

    Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.

  2. monitoring Nov 18, 2025, 02:46 PM UTC

    A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor.

  3. resolved Nov 18, 2025, 03:53 PM UTC

    This incident is resolved.

Read the full incident report →