Gainsight PX had 20 outages in the last 2 years totaling 9h 42m of downtime — averaging 0.8 incidents per month.
There were 20 Gainsight PX outages since August 9, 2024 totaling 9h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing analytics processing lag which may cause delays in reporting data freshness.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Mar 16, 16:27 PDT Resolved - The issue has been resolved by the upstream service provider. Mar 16, 14:03 PDT Update - We are continuing to work on a fix for this issue. Mar 16, 13:56 PDT Identified - The issue has been identified with an upstream DNS service. We are escalating and monitoring for updates. Mar 16, 13:38 PDT Investigating - We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.
Mar 10, 23:11 PDT Resolved - This incident has been resolved. Mar 6, 20:41 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 23, 07:44 PST Identified - We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026. Feb 23, 07:43 PST Investigating - We have identified an issue causing intermittent connection failures between PX and Salesforce for some users. Technical Detail: Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions. Please email [email protected] with any questions.
Feb 6, 10:58 PST Resolved - This incident has been resolved. Feb 6, 08:31 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 6, 07:37 PST Identified - The issue has been identified and a fix is being implemented. Feb 6, 07:37 PST Investigating - We are experiencing processing lag which may cause delays in reporting data freshness for some customers.
Jan 28, 02:00 PST Completed - The scheduled maintenance has been completed. Jan 27, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 26, 05:38 PST Scheduled - Maintenance Window: UTC - From 4:30 AM to 9:30 AM on Jan 28, 2026. CT - From 11:00 PM on Jan 27, 2026, to 4:00 AM on Jan 28, 2026. Activity: Gainsight has scheduled a major release deployment of services across all regions. During this release window, users may experience temporary unavailability of frontend applications and their APIs for certain transactions. Environment: US1,US2 and EU
Nov 14, 22:00 PST Completed - The scheduled maintenance has been completed. Nov 14, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 13, 22:30 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 6:00 AM on November 15, 2025. CT - From 11:00 PM on November 15, 2025, to 12:00 AM on November 16, 2025. Activity: Gainsight PX has scheduled maintenance for the backend database in the US and EU region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US and EU FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].
Nov 1, 01:30 PDT Completed - The scheduled maintenance has been completed. Nov 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 00:26 PDT Scheduled - Maintenance Window: UTC : From 7:30 AM to 08:30 AM on Saturday, November 1st, 2025 Central Time (CT) : From 2:30 AM to 3:30 AM on Saturday, November 1st, 2025 Activity: Gainsight PX has scheduled maintenance for the backend Applications in the US region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US1 FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].
Aug 27, 09:38 PDT Resolved - This incident has been resolved. Aug 27, 09:34 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 27, 09:20 PDT Identified - The issue has been identified and a fix is being implemented. Aug 27, 08:42 PDT Investigating - We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
Aug 9, 02:00 PDT Completed - The scheduled maintenance has been completed. Aug 8, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 7, 23:07 PDT Scheduled - Maintenance Window: UTC - From 5:00 AM to 9:00 AM Saturday, 9th August 2025 CT - From 12:00 AM to 4:00 AM Saturday, 9th August 2025 Activity: Gainsight has planned a scheduled deployment of the services on the US1 and US2 Region (Major Release). During this release window, users may experience temporary unavailability of the frontend application and its APIs for certain transactions. Environment: US1 and US2 PRODUCTION
Jul 24, 02:10 PDT Resolved - This incident has been resolved. Jul 24, 01:50 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 24, 01:14 PDT Identified - The issue has been identified and a fix is being implemented. Jul 24, 01:10 PDT Investigating - We are working to resolve an identified issue in PX engagement and Knowledge Center (KC) Bots. Please email [email protected] with any questions.
Jun 12, 14:10 PDT Resolved - This incident has been resolved. Jun 12, 13:53 PDT Monitoring - The issue has been resolved, and we are currently monitoring the situation to ensure everything continues to function smoothly. Jun 12, 13:22 PDT Identified - A few of our services are currently affected due to an outage with our hosting provider. Our team is actively working with them to resolve the issue as quickly as possible. Jun 12, 13:18 PDT Investigating - We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics.
Due to high resource utilization in one of the backend databases, the KC bot was intermittently unavailable for some customers between 12 PM (UTC) to 4 PM (UTC) for US1 DC on 13th May-2025.
We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing processing lag which may cause delays in reporting data freshness for some customers.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are working to resolve an identified issue with PX Knowledge Center (KC) Bots. Please email [email protected] with any questions.
This incident has been resolved.
Frontend application and public APIs are currently unavailable due to a technical issue. We are working to resolve the problem and will provide an update as soon as the application is back online.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.