Data transport to data warehouse significantly delayed for some customers
Affected: Anywhere: WarehouseAnywhere: Warehouse
FullStory Outage History
FullStory is up right nowFullStory had 27 outages in the last 2 years totaling 154h 38m of downtime — averaging 1.1 incidents per month.
There were 27 FullStory outages since August 8, 2024 totaling 154h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
Delayed session processing
Affected: Data Capture - WebData Capture - Native MobileAnywhere: Warehouse
Timeline · 4 updates
- investigating Feb 27, 2026, 09:53 PM UTC
We are currently experiencing delays in data processing in our EU1 data center. New sessions may not appear until several minutes later. Additionally, data passed to connected warehouses from Fullstory will be delayed. We are investigating the issue.
- monitoring Feb 28, 2026, 12:14 AM UTC
Our team has implemented a fix and the system is now catching up. We are addressing delays that began at the following times: - Analytics: 2026-02-27 20:00 UTC - Warehouse: 2026-02-25 03:00 UTC We are taking steps to ensure all data is processed accurately and will post another update once processing is back to normal.
- monitoring Feb 28, 2026, 12:52 AM UTC
The delay in processing for new sessions has been resolved and this system is now operating normally. We are continuing to work through the delays affecting data passed to connected warehouses from Fullstory. We will provide another update once all processing is back to normal.
- resolved Feb 28, 2026, 04:23 AM UTC
This incident in the EU1 region has been resolved. All data processing delays have been cleared, and all systems are now operating normally.
Delays for Warehouse Customers in EU1 Data Center
Affected: Anywhere: Warehouse
Timeline · 3 updates
- monitoring Feb 25, 2026, 04:20 PM UTC
We are currently monitoring an issue that is causing delays for warehouse customers located in our EU1 region. Customers may experience slower than normal processing times. We have identified the root cause and will continue to monitor the situation. We will provide another update as soon as we have more information.
- monitoring Feb 25, 2026, 07:36 PM UTC
We have implemented a fix for the issue that began around 18:40 UTC, which was causing delays for our warehouse customers in the EU1 region. The system is now catching up. Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.
- resolved Feb 25, 2026, 10:06 PM UTC
Correction: The issue began at approximately 18:40 ET, not 18:40 UTC as previously stated. We have resolved the issue that was causing delays for our warehouse customers in the EU1 region, and all systems are now fully operational. Our team will continue to ensure all data is processed correctly. We appreciate your patience and apologize for any inconvenience this may have caused.
Playback functionality down (EU1 Data Center)
Affected: Fullstory Web Application
Timeline · 1 update
- resolved Feb 18, 2026, 09:55 AM UTC
We experienced a service disruption in our EU1 region that impacted playback functionality from 8:45 AM to 9:37 AM UTC. We apologize for any inconvenience this may have caused.
Elevated error rates and delayed processing for NA
Timeline · 1 update
- resolved Feb 13, 2026, 08:54 PM UTC
From 1:04 PM to 1:26 PM EST, Fullstory experienced elevated error rates for session capture and some areas of the app. This also caused slight processing delays that lasted until about 2:00 PM EST. There was minimal to no data loss, and most failed requests were successful on retry.
Get Session API Unavailable (NA and EU Data Centers)
Timeline · 1 update
- resolved Jan 23, 2026, 05:09 PM UTC
From January 22, 2026 at 12:54 PM ET through January 23, 2026 at 11:26 AM ET, the Get Session API was unintentionally unavailable. Any requests to Get Session API may have incorrectly responded with HTTP 403 for valid calls. Fullstory customers that attempted to send an API request during the outage window will need to process these requests again. If you believe your account was impacted or have any questions, please reach out to [email protected].
Elevated server API error rates for EU
Affected: API
Timeline · 2 updates
- investigating Dec 19, 2025, 05:19 PM UTC
Certain organizations are experiencing elevated server API error rates, specifically for the create event batch API.
- resolved Dec 19, 2025, 08:09 PM UTC
This incident has been resolved.
GetSegments and ListSegments APIs Unavailable
Affected: API
Timeline · 4 updates
- identified Nov 12, 2025, 06:10 PM UTC
From October 27, 2025 at 11:37am (EDT) to November 7, 2025 at 11:12am (EST), the datastores which serve our GetSegments and ListSegments APIs were unintentionally no longer updated. Requests made to these endpoints during this timeframe may have not returned complete data. Starting November 7 at 11:12am (EST), requests to these APIs began returning an error. We are currently identifying the appropriate resolution and will continue to provide updates on progress. If you believe your account was impacted or have any questions, please reach out to [email protected].
- identified Nov 12, 2025, 11:43 PM UTC
We are continuting to work towards a resolution to restore full functionality and complete data for the GetSegments and ListSegments APIs. We'll provide another update by 3:00pm (EST) tomorrow after further work and testing has been done. If you have any questions regarding this issue prior to our next update, please reach out to [email protected] for assistance.
- identified Nov 13, 2025, 07:23 PM UTC
We have identified a solution for the GetSegments and ListSegments API issue and are implementing a fix. We will provide an update once the fix is released. If you have any questions regarding this issue prior to our next update, please reach out to [email protected] for assistance.
- resolved Nov 13, 2025, 11:45 PM UTC
A fix was released November 13 at 6:10pm (EST) for the GetSegments and ListSegments API issue. All issues are now resolved. During the outage window, any requests to either of these APIs (to retrieve either a list of all segments or information on a specific segment) could have returned incomplete data or otherwise would have returned in an error. For any Fullstory customers that made requests to either endpoint during the outage timeframe, we suggest making the same requests again to ensure you have complete and accurate data about the segment(s) in your Fullstory account. If you have any further questions regarding this issue, please contact us at [email protected].
Delayed Indexing (NA Data Center)
Affected: Fullstory Web ApplicationWebhooks & AlertsAnywhere: Warehouse
Timeline · 4 updates
- investigating Oct 29, 2025, 05:59 PM UTC
At 11:15 AM EDT, we began experiencing indexing delays for session data and Data Warehouse updates in our NA data center. We are investigating the issue.
- identified Oct 29, 2025, 10:00 PM UTC
We've identified the issue and we're working to rectify it at this time.
- monitoring Oct 30, 2025, 11:42 AM UTC
A fix has been implemented and new session data is no longer delayed. We are monitoring the backlog of session data impacted by these delays and will resolve this incident once the backlogged session data is fully indexed.
- resolved Oct 30, 2025, 12:30 PM UTC
Our indexing backlog is now fully resolved. Session data captured during the impact window is available for search and in data warehouses.
Delayed data processing, Degradation in Fullstory Web application
Affected: Data Capture - WebData Capture - Native MobileAPIFullstory Web ApplicationAnywhere: Warehouse
Timeline · 3 updates
Possible degradation in Fullstory Web app
Affected: Fullstory Web Application
Timeline · 4 updates
- investigating Oct 20, 2025, 08:11 PM UTC
Some customers may experience degradation in the Fullstory Web application for some features, and delayed indexing under some circumstances. Both NA and EU data regions appear to be affected. We are actively investigating the issue.
- investigating Oct 20, 2025, 09:52 PM UTC
We have identified the issue and our systems have caught up on delayed indexing. We are continuing to work on implementing a full resolution for degradation in the Fullstory Web app for some features.
- monitoring Oct 21, 2025, 12:07 AM UTC
All issues with indexing and degradation in the Fullstory Web application have been resolved. We are monitoring these results and we will provide another status update by 10:00am ET tomorrow morning.
- resolved Oct 21, 2025, 12:32 PM UTC
This incident is now resolved. If you notice any issues with degradation in the Fullstory Web application, please reach out to [email protected].
Delays or failure to load Fullstory (EU1 Data Center)
Affected: Fullstory Web Application
Timeline · 5 updates
- investigating Aug 27, 2025, 08:38 AM UTC
As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.
- monitoring Aug 27, 2025, 08:49 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 27, 2025, 09:06 AM UTC
We are still experiencing an elevated error rate displaying data . We are actively investigating the issue and will update this status as soon as we know more.
- monitoring Aug 27, 2025, 09:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 03:55 PM UTC
Search results and display times have now returned to expected levels.
Warehouse Syncing Delayed (NA1 Data Center)
Affected: Anywhere: Warehouse
Timeline · 3 updates
- identified Aug 13, 2025, 09:35 PM UTC
Warehouse syncs and updates are delayed starting at 4:41PM ET for customers in an NA environment. We're working to identify the issue and address it accordingly.
- monitoring Aug 14, 2025, 01:09 PM UTC
We've identified the root cause of this issue. Data is now being sent to warehouses but syncing may be delayed as we work through the backlog.
- resolved Aug 14, 2025, 06:26 PM UTC
This issue is now resolved. If you notice any further data syncing issues with your warehouse please reach out to [email protected].
Mobile asset upload outage in EU
Affected: Data Capture - Native Mobile
Timeline · 5 updates
Delays or failure to load Fullstory (NA1 Data Center)
Affected: Fullstory Web Application
Timeline · 2 updates
- investigating Jul 14, 2025, 12:51 PM UTC
Yesterday at 10:00pm EDT, we began experiencing an elevated error rate displaying data in app for a subset of orgs (NA1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Configured alerts may be delayed. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.
- resolved Jul 14, 2025, 02:37 PM UTC
We've seen a decrease in errors and Fullstory objects should be returning to normal behavior. We do not expect any further impacts in the coming hours or days and will make changes to prevent these errors from causing such performance impacts in the future.
Fullstory login and UI unavailable
Affected: Fullstory Web Application
Timeline · 4 updates
- investigating Jun 12, 2025, 06:21 PM UTC
We are currently investigating a site outage which is impacting logging in and loading the Fullstory UI. We are actively working to identify the root cause and will provide regular updates as they are available.
- identified Jun 12, 2025, 06:57 PM UTC
This outage is due to a current GCP incident that we are closely monitoring here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1 We'll continue to make updates as we evaluate the full impact that this outage has on Fullstory customers.
- monitoring Jun 12, 2025, 09:02 PM UTC
The GCP incident is resolved and we're actively monitoring the results. Sessions captured during the outage are being indexed, but may not yet be available. We'll provide a final update on impact as soon as this is available.
- resolved Jun 13, 2025, 01:36 AM UTC
All backlogged sessions are now indexed. If you notice any persisting issues please reach out to [email protected] for assistance.
Slow loading in Fullstory UI
Affected: Fullstory Web Application
Timeline · 2 updates
- investigating Jun 05, 2025, 03:47 PM UTC
We are currently experiencing delays in loading in the Fullstory Web Application. The issue started around 10:25am ET. We are actively investigating the issue and will provide an update as soon as possible.
- resolved Jun 05, 2025, 04:11 PM UTC
We've identified and resolved the issue causing a performance impact to the Fullstory UI. The Fullstory Web Application is now fully operational.
Slow or failure to load Fullstory
Affected: Data Capture - WebData Capture - Native MobileFullstory Web Application
Timeline · 4 updates
- investigating Mar 18, 2025, 08:29 PM UTC
At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.
- investigating Mar 18, 2025, 09:13 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 18, 2025, 10:09 PM UTC
At 4:11 PM EDT, we detected an issue that resulted in degraded performance on Fullstory. The service has been restored, and we are actively investigating the root cause. We will provide further updates as our investigation progresses. If you encounter any additional issues or have questions, please contact [email protected].
- resolved Mar 19, 2025, 12:09 AM UTC
We have implemented a fix that has resolved the issue and our team is still actively investigating the underlying cause to prevent future occurrences. Please reach out to [email protected] if you experience any further issues.
Delayed session processing for EU
Timeline · 1 update
- resolved Mar 02, 2025, 04:13 PM UTC
From 6:30am ET until 9:00am ET we were experiencing delays in session processing for accounts in our EU data center. New sessions may not have appeared until 9:30am ET but no data was lost. The issue is now fully resolved and all sessions captured during this time have been processed.
Fullstory unavailable for some users
Affected: Fullstory Web Application
Timeline · 3 updates
- investigating Feb 20, 2025, 09:05 PM UTC
We are currently investigating a Fullstory web application outage for some users. Note: This outage does not affect session capture.
- monitoring Feb 20, 2025, 09:13 PM UTC
We've rolled back some changes that caused this outage and Fullstory should be back up and running again. Please reach out to [email protected] with any further issues/questions.
- resolved Feb 20, 2025, 09:22 PM UTC
All systems are back to normal operations and are working as expected.
Issues logging in to Fullstory
Timeline · 1 update
- resolved Jan 08, 2025, 03:41 PM UTC
From 10:15 - 10:35am EST today, we identified an issue with logging in to the Fullstory application. This issue has since been resolved and access to Fullstory has been restored. As a result of this issue, there is a slight delay in session processing that will be caught up within 30 - 60 minutes following the resolution.
Elevated Data Display Latency
Affected: Fullstory Web Application
Timeline · 3 updates
- identified Dec 11, 2024, 04:42 PM UTC
We are experiencing an elevated latency for data loading for a subset of orgs. Users may receive errors while attempting to load Dashboards, Metrics, and Segments. Some pages may take longer than normal to appear.
- identified Dec 11, 2024, 09:03 PM UTC
We are continuing to work on a fix for the elevated data display latency. Thanks for your patience.
- resolved Dec 11, 2024, 11:10 PM UTC
Things are back to normal now and users should no longer be seeing latency in data loading. If you continue to have issues, please reach out [email protected].
Elevated Data Display Errors, Delayed Segment Alerts
Affected: Fullstory Web ApplicationWebhooks & Alerts
Timeline · 2 updates
- identified Dec 10, 2024, 09:30 PM UTC
We are experiencing an elevated error rate displaying data in app for a subset of orgs. Charts may be slow to load. They may timeout with an error. Data capture is not affected. Segment alerts are also delayed for all orgs. We are actively investigating the issue.
- resolved Dec 10, 2024, 11:34 PM UTC
The delays have subsided and this incident is now resolved. Please write into [email protected] if you experience further trouble.
Partial data capture issues (web & mobile)
Affected: Data Capture - WebData Capture - Native MobileFullstory Web Application