FullStory incident

Delays or failure to load Fullstory (NA1 Data Center)

Minor Resolved View vendor source →

FullStory experienced a minor incident on July 14, 2025 affecting Fullstory Web Application, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 12:51 PM UTC
Resolved
Jul 14, 2025, 02:37 PM UTC
Duration
1h 45m
Detected by Pingoru
Jul 14, 2025, 12:51 PM UTC

Affected components

Fullstory Web Application

Update timeline

  1. investigating Jul 14, 2025, 12:51 PM UTC

    Yesterday at 10:00pm EDT, we began experiencing an elevated error rate displaying data in app for a subset of orgs (NA1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Configured alerts may be delayed. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.

  2. resolved Jul 14, 2025, 02:37 PM UTC

    We've seen a decrease in errors and Fullstory objects should be returning to normal behavior. We do not expect any further impacts in the coming hours or days and will make changes to prevent these errors from causing such performance impacts in the future.