FullStory incident
Delays or failure to load Fullstory (EU1 Data Center)
FullStory experienced a minor incident on August 27, 2025 affecting Fullstory Web Application, lasting 7h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 08:38 AM UTC
As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.
- monitoring Aug 27, 2025, 08:49 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 27, 2025, 09:06 AM UTC
We are still experiencing an elevated error rate displaying data . We are actively investigating the issue and will update this status as soon as we know more.
- monitoring Aug 27, 2025, 09:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 03:55 PM UTC
Search results and display times have now returned to expected levels.