Delayed session processing

Update timeline

1. investigating Feb 27, 2026, 09:53 PM UTC

   We are currently experiencing delays in data processing in our EU1 data center. New sessions may not appear until several minutes later. Additionally, data passed to connected warehouses from Fullstory will be delayed. We are investigating the issue.

2. monitoring Feb 28, 2026, 12:14 AM UTC

   Our team has implemented a fix and the system is now catching up. We are addressing delays that began at the following times: - Analytics: 2026-02-27 20:00 UTC - Warehouse: 2026-02-25 03:00 UTC We are taking steps to ensure all data is processed accurately and will post another update once processing is back to normal.

3. monitoring Feb 28, 2026, 12:52 AM UTC

   The delay in processing for new sessions has been resolved and this system is now operating normally. We are continuing to work through the delays affecting data passed to connected warehouses from Fullstory. We will provide another update once all processing is back to normal.

4. resolved Feb 28, 2026, 04:23 AM UTC

   This incident in the EU1 region has been resolved. All data processing delays have been cleared, and all systems are now operating normally.