FullStory incident

Get Session API Unavailable (NA and EU Data Centers)

Notice Resolved View vendor source →

FullStory experienced a notice incident on January 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 05:09 PM UTC
Resolved
Jan 22, 2026, 05:00 PM UTC
Duration
—
Detected by Pingoru
Jan 23, 2026, 05:09 PM UTC

Update timeline

  1. resolved Jan 23, 2026, 05:09 PM UTC

    From January 22, 2026 at 12:54 PM ET through January 23, 2026 at 11:26 AM ET, the Get Session API was unintentionally unavailable. Any requests to Get Session API may have incorrectly responded with HTTP 403 for valid calls. Fullstory customers that attempted to send an API request during the outage window will need to process these requests again. If you believe your account was impacted or have any questions, please reach out to [email protected].