FullStory experienced a critical incident on June 12, 2025 affecting Fullstory Web Application, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:21 PM UTC
We are currently investigating a site outage which is impacting logging in and loading the Fullstory UI. We are actively working to identify the root cause and will provide regular updates as they are available.
- identified Jun 12, 2025, 06:57 PM UTC
This outage is due to a current GCP incident that we are closely monitoring here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1 We'll continue to make updates as we evaluate the full impact that this outage has on Fullstory customers.
- monitoring Jun 12, 2025, 09:02 PM UTC
The GCP incident is resolved and we're actively monitoring the results. Sessions captured during the outage are being indexed, but may not yet be available. We'll provide a final update on impact as soon as this is available.
- resolved Jun 13, 2025, 01:36 AM UTC
All backlogged sessions are now indexed. If you notice any persisting issues please reach out to [email protected] for assistance.