Resolved after 18 hours 31 minutes, affecting Fullstory Web Application and Webhooks & Alerts and 1 more, on October 29, 2025.
Our indexing backlog is now fully resolved. Session data captured during the impact window is available for search and in data warehouses.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:59 PM UTC
At 11:15 AM EDT, we began experiencing indexing delays for session data and Data Warehouse updates in our NA data center. We are investigating the issue.
- identified Oct 29, 2025, 10:00 PM UTC
We've identified the issue and we're working to rectify it at this time.
- monitoring Oct 30, 2025, 11:42 AM UTC
A fix has been implemented and new session data is no longer delayed. We are monitoring the backlog of session data impacted by these delays and will resolve this incident once the backlogged session data is fully indexed.
- resolved Oct 30, 2025, 12:30 PM UTC
Our indexing backlog is now fully resolved. Session data captured during the impact window is available for search and in data warehouses.
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