Freshcaller Outage History

We are currently experiencing issues with incoming and outgoing calls. Our engineering team is actively investigating and working to resolve the problem as quickly as possible. We will share further updates as progress is made.

We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.

We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.

We continue to investigate the email delivery delays affecting some customers sending via Outlook. We have engaged our messaging service provider (MSP) and are working with them to resolve the underlying issue on Microsoft's end. We will post another update as soon as we have more information.

We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.

We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

We are investigating this issue with our third-party service provider. We will post an update here as soon as we have more information.

We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. Our engineering team is currently investigation the issue and will share the updates as soon as available.

We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.

We are working closely with our third-party infrastructure provider as they perform restoration efforts. Our teams are actively taking mitigation steps to minimize the impact on our users and ensure service stability.

We are currently experiencing an issue where a subset of customers are unable to manually create tickets from the phone widget. Our engineering team is actively investigating the root cause and working toward a resolution.

Our engineering team is actively working on resolving the issue impacting manual ticket creation from the phone widget. We will continue to share updates as progress is made.

We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

We are currently experiencing issues with number purchasing and call assignment. Our team is actively investigating and working to resolve the issue.

Our engineering team continues to actively work on resolving the impacted services. We appreciate your patience and will share additional updates as more information becomes available.

Our engineering team is actively working to mitigate the issue affecting the impacted services. We will continue to share updates as progress is made.

We are currently observing partial outage within our cloud provider’s Middle East region, which may potentially impact Freshworks services. At this time, the extent of the impact is still being assessed. Our team is actively working with the cloud provider to investigate and mitigate the issue. We will provide further updates as more information becomes available.

We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.

We are currently experiencing an issue with our third-party service provider that is affecting our ability to record calls and billing. We are actively working with the provider to resolve the issue and will share further updates as they become available.

Our third-party service provider has implemented manual traffic adjustments to help mitigate the impact and is closely monitoring performance. Additional improvements are currently in progress.

We had a degraded performance in the Analytics module. Analytics module has been successfully resolved. All services are now operating normally.

We are facing some degraded performance on our Analytics module , our best minds are working on it and will post the update once it got resolved

The issue impacting access to Freshcaller from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshcaller has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs

There is an issue where incoming calls are not reaching agents and are disconnecting. Our team is actively investigating and addressing the problem.

We have noticed an issue with incoming calls for a small subset of calls. Our engineers are working on the issue and we will provide an update as more information becomes available.

Our telephony provider has confirmed that they are observing recovery in their system. We are currently monitoring the issue to ensure there is no recurrence of the incident

We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.

Our engineering team is working on it with high priority and we will keep you posted with further updates.

Our engineering team is actively involved in resolving the issue, more updates to follow.

Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.

Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.

Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.

According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.

Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.

We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.

Our telephony provider is facing errors while contacting freshworks system on updates on calls and conferences