Freshcaller incident

Customers facing increased amount of missed calls and dropped calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 11, 2025 affecting Calls and Calls and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2025, 12:47 PM UTC
Resolved
Mar 11, 2025, 02:12 PM UTC
Duration
1h 25m
Detected by Pingoru
Mar 11, 2025, 12:47 PM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Mar 11, 2025, 12:47 PM UTC

    Our telephony provider is facing errors while contacting freshworks system on updates on calls and conferences

  2. resolved Mar 11, 2025, 02:12 PM UTC

    The issue has been resolved by the telephony provider, Voice and Video services are operating normally.