Freshcaller incident

Issue with incoming calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 29, 2025 affecting Calls, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 09:56 AM UTC
Resolved
Apr 29, 2025, 11:24 AM UTC
Duration
1h 28m
Detected by Pingoru
Apr 29, 2025, 09:56 AM UTC

Affected components

Calls

Update timeline

  1. investigating Apr 29, 2025, 09:56 AM UTC

    There is an issue where incoming calls are not reaching agents and are disconnecting. Our team is actively investigating and addressing the problem.

  2. resolved Apr 29, 2025, 11:24 AM UTC

    Incoming calls are now successfully reaching agents, and the system is operating as expected. We will continue to monitor closely to ensure stability.