Freshcaller incident
Issues Affecting Incoming and Outgoing Calls
Freshcaller experienced a major incident on September 15, 2026 affecting Inbound Calls and Outbound Calls, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 01:44 AM UTC
We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.
- identified Sep 15, 2026, 06:30 AM UTC
Our engineering team has identified the issue affecting both incoming and outgoing calls and is actively working toward a resolution. We will continue to provide updates as progress is made.
- monitoring Sep 15, 2026, 07:30 AM UTC
A fix has been deployed, and we are currently monitoring the service to ensure stability. We will continue to share updates as needed.
- resolved Sep 15, 2026, 07:46 AM UTC
The issue affecting incoming and outgoing calls for a subset of customers has been resolved. Our team will continue to monitor the service to ensure ongoing stability.