Freshcaller Outage History

Freshcaller is up right now

Pingoru has recorded 509 incidents for Freshcaller: 22 in the last 12 months and 5 in the last 90 days.

Source: status.freshcaller.com

509incidents recorded
22last 12 months
5last 90 days
2 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Freshcaller in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026332 of 720 (4%)
May 2026312 of 744 (2%)
June 202622 of 720 (0%)
July 202622 of 744 (0%)
August 202600 of 744 (0%)
September 2026315 of 720 (2%)
October 202624 of 588 (1%)

Incidents, newest first

Major January 22, 2025 Login issues observed in agent portal 1h 33m Login, Login, Login

Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC

  1. investigating Jan 22, 2025, 07:48 AM UTC

    We're currently facing issues with logging into FreshCaller agent portal. Our Developers are working on the same. More updates to follow

  2. in progress Jan 22, 2025, 08:30 AM UTC

    Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.

  3. resolved Jan 22, 2025, 09:21 AM UTC

    The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.

Read the full incident report →

Minor January 20, 2025 Call recordings are not being associated with the calls under the tickets. 4h 51m Recordings

Started Jan 20, 2025, 11:01 PM UTC· resolved Jan 21, 2025, 03:52 AM UTC

  1. investigating Jan 20, 2025, 11:01 PM UTC

    Calls are not associated, tried call log and public recording but it was not updated in ticket.

  2. resolved Jan 21, 2025, 03:52 AM UTC

    The issue has been identified and successfully resolved by our engineers. The system is now functioning as expected. Thank you for your patience.

Read the full incident report →

Major January 20, 2025 Partial Outage due to our Third-Party Service 1h 12m Sign in / Sign up, Integrations, Calls

Started Jan 20, 2025, 04:13 PM UTC· resolved Jan 20, 2025, 05:25 PM UTC

  1. investigating Jan 20, 2025, 04:13 PM UTC

    We are currently experiencing issues related to our third-party provider, which is impacting the functionality of New Signup, Contacts and Conversations in Inbox. We are working closely with our Engineering team to resolve this issue. Further updates to follow.

  2. resolved Jan 20, 2025, 05:25 PM UTC

    Our third-party service provider has verified that all their services are now fully operational in the EU region. We can also confirm that the issue has been successfully resolved on our end.

Read the full incident report →