Freshcaller incident

Intermittent Issue while accessing Freshcaller

Major Resolved View vendor source →

Freshcaller experienced a major incident on May 2, 2025 affecting Search and Sign in / Sign up and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 10:40 AM UTC
Resolved
May 02, 2025, 11:03 AM UTC
Duration
23m
Detected by Pingoru
May 02, 2025, 10:40 AM UTC

Affected components

SearchSign in / Sign upOmnichannelWebsiteInbound CallsOutbound CallsPublic APIBYOCIntegrationsMobile Apps

Update timeline

  1. investigating May 02, 2025, 10:40 AM UTC

    The issue impacting access to Freshcaller from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshcaller has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs

  2. resolved May 02, 2025, 11:03 AM UTC