Freshcaller incident

Some of our are customers facing issues with incoming calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 31, 2025 affecting Calls and Calls and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 03:18 PM UTC
Resolved
Mar 31, 2025, 05:27 PM UTC
Duration
2h 8m
Detected by Pingoru
Mar 31, 2025, 03:18 PM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Mar 31, 2025, 03:18 PM UTC

    We have noticed an issue with incoming calls for a small subset of calls. Our engineers are working on the issue and we will provide an update as more information becomes available.

  2. investigating Mar 31, 2025, 05:13 PM UTC

    Our telephony provider has confirmed that they are observing recovery in their system. We are currently monitoring the issue to ensure there is no recurrence of the incident

  3. resolved Mar 31, 2025, 05:27 PM UTC

    Our telephony provider has confirmed that the issue is resolved in their end and incoming calls should be working fine.