Issue with making or receiving calls

Update timeline

1. investigating Oct 20, 2025, 07:11 AM UTC

   We are currently investigating issues affecting our services hosted on our cloud provider. Users may experience degraded performance or service interruptions during this time. Our team is actively collaborating with them to resolve the issue and will share updates as progress is made.

2. investigating Oct 20, 2025, 08:00 AM UTC

   We are still experiencing service issues and are closely working with our cloud provider to resolve them. Our teams continue to treat this as a high-priority incident and are actively working toward full recovery. Further updates will be shared as we make progress.

3. investigating Oct 20, 2025, 08:45 AM UTC

   The issue is being addressed by our cloud provider. We are actively monitoring the situation and staying in close contact for timely updates.

4. identified Oct 20, 2025, 09:30 AM UTC

   Our engineers and provider teams are continuing their work toward full recovery. We appreciate your patience and will share the next update as soon as we have more details.

5. investigating Oct 20, 2025, 10:00 AM UTC

   We are seeing early signs of recovery. Our cloud provider is actively working toward full restoration. We will keep you updated on the status.

6. investigating Oct 20, 2025, 11:00 AM UTC

   Our cloud provider has nearly restored their services, and we are seeing recovery on our end as well. We are continuing to monitor the situation and will provide a next update once we receive confirmation from the provider.

7. monitoring Oct 20, 2025, 12:00 PM UTC

   We are seeing partial recovery in our services and call connections. However we are still experiencing issues. We are closely working with our cloud provider for complete recovery and resolution

8. monitoring Oct 20, 2025, 01:00 PM UTC

   The issue with our cloud provider affecting calls is now fixed and services are back to normal. We are continuing to have this closely monitored

9. investigating Oct 20, 2025, 01:30 PM UTC

   Our cloud provider is still working to resolve the remaining issues, which continue to impact some of our services. We will provide further updates as they become available.

10. investigating Oct 20, 2025, 03:00 PM UTC

    The remaining issues with our cloud provider are still being addressed, and some services continue to experience disruption. We'll provide the next update once we have further information.

11. investigating Oct 20, 2025, 04:00 PM UTC

    Our cloud provider has pinpointed the cause of the remaining service disruptions and is working to resolve them. We'll continue to monitor the situation and provide updates as they become available.

12. investigating Oct 20, 2025, 05:00 PM UTC

    The cloud provider has implemented additional measures to resolve the issue. We will keep monitoring the situation and provide updates as soon as they are available.

13. monitoring Oct 20, 2025, 06:00 PM UTC

    We are still experiencing issues due to the ongoing outage with our cloud provider. Their teams are actively working on resolution, and we continue to monitor the situation closely.

14. monitoring Oct 20, 2025, 07:00 PM UTC

    Our cloud provider is still working to resolve the issue. We are monitoring the situation closely and will provide the next update within the next two hours.

15. monitoring Oct 20, 2025, 07:30 PM UTC

    We are seeing recovery from the issues with our cloud provider. While we are seeing the recovery is well under way, we are monitoring few sporadic cases. We are closely monitoring with our cloud provider for complete recovery

16. resolved Oct 20, 2025, 07:35 PM UTC

    The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while we worked with our provider to restore full functionality.