Freshcaller incident

Partial outage due to third party service

Resolved after 1 hour 10 minutes, affecting Search and Sign in / Sign up and 1 more, on April 23, 2026.

resolved Apr 23, 2026, 04:36 AM UTC

The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.

Started
Apr 23, 2026, 03:26 AM UTC
Resolved
Apr 23, 2026, 04:36 AM UTC
Duration
1h 10m
Detected by Pingoru
Apr 23, 2026, 03:26 AM UTC

Affected components

SearchSign in / Sign upOmnichannelWebsiteInbound CallsOutbound CallsPublic APIBYOCIntegrationsMobile Apps

Update timeline

  1. investigating Apr 23, 2026, 03:26 AM UTC

    We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

  2. resolved Apr 23, 2026, 04:36 AM UTC

    The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.

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