Freshcaller incident
Issues with Manual Ticket Creation via Phone Widget
Freshcaller experienced a minor incident on May 7, 2026 affecting Integrations and Integrations and 1 more component, lasting 9h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:38 PM UTC
We are currently experiencing an issue where a subset of customers are unable to manually create tickets from the phone widget. Our engineering team is actively investigating the root cause and working toward a resolution.
- investigating May 07, 2026, 10:50 PM UTC
Our engineering team is actively working on resolving the issue impacting manual ticket creation from the phone widget. We will continue to share updates as progress is made.
- resolved May 07, 2026, 11:18 PM UTC
The issue impacting manual ticket creation from the phone widget has been resolved. Customers with manual ticket creation enabled should now be able to create tickets successfully. Thank you for your patience while our engineering team worked to resolve this issue.