Freshcaller incident

Performance degradation in Freshcaller

Resolved after 50 minutes, affecting Search and Sign in / Sign up and 1 more, on June 22, 2026.

resolved Jun 22, 2026, 02:25 PM UTC

The issue has been resolved following recovery from our third-party provider. All services are now operating normally, and our team will continue to monitor the situation.

Started
Jun 22, 2026, 01:35 PM UTC
Resolved
Jun 22, 2026, 02:25 PM UTC
Duration
50m
Detected by Pingoru
Jun 22, 2026, 01:35 PM UTC

Affected components

SearchSign in / Sign upOmnichannelWebsiteInbound CallsOutbound CallsPublic APIBYOCIntegrationsMobile Apps

Update timeline

  1. investigating Jun 22, 2026, 01:35 PM UTC

    We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

  2. investigating Jun 22, 2026, 02:05 PM UTC

    We are investigating this issue with our third-party service provider. We will post an update here as soon as we have more information.

  3. resolved Jun 22, 2026, 02:25 PM UTC

    The issue has been resolved following recovery from our third-party provider. All services are now operating normally, and our team will continue to monitor the situation.

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