There were 5 FormAssembly outages since February 2, 2026 totaling 69h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
Earlier this morning, some accounts hosted on our Sydney servers experienced errors when loading forms, including “There was a problem on our end trying to load forms” and “An unknown error occurred.” The issue has been resolved, and services have returned to normal. We will continue to monitor.
Some customers are reporting that email notifications aren't being sent as expected upon form completion, and our team is investigating now. We will post more information as it becomes available.
We have identified the cause of the email notification delivery issue as a temporary listing of one of our sending IPs on a third-party blocklist, which resulted in email rejections for some customers. The listing has since been removed, and we have not observed any new rejection logs since 2:21 PM ET. Email notifications should now be functioning normally. We are continuing to monitor the situation to ensure stability. We will provide another update once we confirm the issue is fully resolved.
The issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience issues, please contact support.
We are investigating reports of inaccessible form lists affecting accounts in the Frankfurt region. We understand the disruption this may cause and are actively working to resolve it as quickly as possible. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue impacting Microsoft Excel and Sharepoint connectors on the platform. At this time, customers who encounter connector errors are unable to successfully reconnect to Microsoft. Once the error appears, reconnection attempts are failing, and affected connectors remain blocked. Our team is actively working to identify the root cause and restore reconnection functionality as quickly as possible. We will provide updates here as soon as more information becomes available.
A fix has been implemented. Existing authorizations should now function as expected. If you’re still seeing an error, please re-authenticate the connector.
This incident has been resolved.
We are currently investigating an issue where some form submissions are not redirecting respondents as expected after submission. Under normal circumstances, respondents are redirected back to the form if there is a validation or connector error, allowing them to correct their information and resubmit. If no errors occur, respondents are redirected to the configured thank-you page or redirect URL. Some submissions may remain on the response processing page and display a default confirmation message instead of submissions displaying potential errors. Our team is actively investigating the root cause of this issue. We will continue to post updates here as more information becomes available.
We have identified the cause of the issue impacting form submission redirects. Our engineering team is actively working on a fix, which will be implemented as soon as possible. We will continue to provide updates here as progress is made.
The fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored.
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