FormAssembly incident
Form-level Salesforce Connector and Email Notifications Delayed Processing on Submission
FormAssembly experienced a minor incident on August 13, 2026 affecting Salesforce Connector, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 08:54 PM UTC
We are currently investigating reports that the form-level Salesforce connector is not processing automatically upon form submission for some accounts. In the meantime, the workaround is to reprocess any affected responses: 1. Go to your form’s Responses page. 2. Open the response that did not sync to Salesforce. 3. Click Reprocess at the top of the response. 4. Verify that the response now appears correctly in Salesforce. https://help.formassembly.com/help/responses#reprocess-a-response Our team is actively investigating the issue and will share additional updates as our investigation progresses.
- monitoring Aug 13, 2026, 10:09 PM UTC
We identified a period of increased submission volume that resulted in delayed connector and email notification processing. The increased activity has subsided, and processing queues have now caught up. We have not identified any broader service issues and will continue to monitor the situation.
- resolved Aug 14, 2026, 02:08 AM UTC
Delayed Salesforce Connector and Email Notification Processing on Form Submission has been resolved. Both the Salesforce Connector and email notifications are now running as expected. We apologize for any inconvenience caused and appreciate your patience. If you continue to experience issues, please contact support.