FormAssembly incident
Salesforce Connector Authorization Issues Following Recent Salesforce Outage
FormAssembly is currently experiencing a notice incident affecting Salesforce Connector and Salesforce Prefill Connector, which began 12h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 10:43 PM UTC
Following the recent Salesforce service disruption (see our previous resolved incident: https://status.formassembly.com/incidents/0ksdl7t3kjvv), we’re seeing reports that one or more FormAssembly Salesforce authorizations may have been invalidated during the outage. If your Salesforce Connector, Prefill Connector, or dynamic picklists are still failing, please first check your FormAssembly External Authorizations page: 1. In FormAssembly, hover over your username in the upper-right corner and select External Authorizations. Check whether the Salesforce authorization used by the affected connector is marked as invalid. 2. If the authorization is invalid, do not reauthorize it yet. First, check how many active FormAssembly connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections. 3. In the OAuth Apps table, check how many times FormAssembly Connector appears. 4. If you have fewer than five FormAssembly Connector connections, return to FormAssembly and reauthorize the invalid authorization. 5. If you already have five FormAssembly Connector connections, revoke a connection with the lowest use count first. This will free up an OAuth token and help prevent Salesforce from revoking another connection that may still be actively used. Then, return to FormAssembly and reauthorize the invalid authorization. We’ll continue to monitor the issue and post additional updates here as needed.
- monitoring Sep 17, 2026, 12:57 AM UTC
Our team has restored a number of Salesforce authorizations affected by the recent Salesforce service disruption. If your Salesforce Connector, Prefill Connector, or dynamic picklists are now working normally, no further action is needed. Some authorizations may still require manual reauthorization. If you're continuing to experience issues, please follow the troubleshooting steps in our previous update before reauthorizing your connection.