FormAssembly Outage History
FormAssembly is up right nowPingoru has recorded 53 incidents for FormAssembly: 33 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 19 of 720 (3%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 2 | 300 of 720 (42%) |
| July 2026 | 1 | 398 of 744 (54%) |
| August 2026 | 7 | 62 of 744 (8%) |
| September 2026 | 4 | 21 of 720 (3%) |
| October 2026 | 4 | 56 of 576 (10%) |
Incidents, newest first
Notice January 22, 2026 SAML authenticated forms not preserving URL query parameters after authenticated 1d 4h
Started Jan 22, 2026, 03:00 PM UTC· resolved Jan 23, 2026, 07:11 PM UTC
- identified Jan 22, 2026, 11:57 PM UTC
We confirmed a secondary issue related to yeseterday's SAML concern where SAML authenticated forms are not preserving URL query parameters after authentication. The team has identified the root cause and is working to resolve the issue. Additional details will be provided here as they become available.
- resolved Jan 23, 2026, 07:11 PM UTC
This incident has been resolved. Please reach out to [email protected] if you run into any further issues.
Notice January 21, 2026 SAML Authentication Issues Impacting Form Access 2h 22m
Started Jan 21, 2026, 08:40 PM UTC· resolved Jan 21, 2026, 11:02 PM UTC
- investigating Jan 21, 2026, 08:40 PM UTC
We are currently investigating an issue that is impacting SAML authentication. At this time, some respondents are unable to access SAML-authenticated forms. This issue may also affect SAML-based login. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available.
- identified Jan 21, 2026, 09:52 PM UTC
The issue impacting SAML authentication has been identified, and a fix is currently being implemented. Some respondents may still be unable to access SAML-authenticated forms, and SAML-based login may continue to be affected during this time. Our engineering team is actively deploying the fix and monitoring the situation closely. We will provide another update once the fix has been fully applied and we’ve confirmed service restoration.
- resolved Jan 21, 2026, 11:02 PM UTC
The issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally. Our team has confirmed service restoration and is continuing to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue.
Notice January 21, 2026 Update to Fai, The FormAssembly AI Assistant –
Started Jan 21, 2026, 06:30 PM UTC· resolved Jan 21, 2026, 06:30 PM UTC
- resolved Jan 21, 2026, 06:42 PM UTC
What's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message. Quick Reconnection Steps: To reconnect to Fai, please try one of the following: - Refresh your browser page - Clear your browser cookies - Log out and log back in Still Having Trouble? If you continue to experience issues after trying these steps, please contact our support team and let us know which troubleshooting options you've already attempted so we can help you get back up and running.
Notice January 7, 2026 Issues Saving Form Changes and Updating Processing Settings 1h 52m FormAssembly Essentials, FormAssembly Team
Started Jan 07, 2026, 09:24 PM UTC· resolved Jan 07, 2026, 11:16 PM UTC
- investigating Jan 07, 2026, 09:24 PM UTC
We are aware of an issue impacting some customers where changes made to forms are not saving as expected. In some cases, customers may see a 400 Bad Request error when attempting to save form updates. Additionally, attempts to apply changes on the Processing page of a form may redirect customers to a “Something Went Wrong” error page. Other unstated issues may also surface, related to this issue. Our engineering team is actively investigating the cause of these issues and working toward a resolution. We will provide updates as more information becomes available.
- resolved Jan 07, 2026, 11:16 PM UTC
This incident has been resolved. Customers who were previously unable to save form changes or update settings on the Processing page should now be able to do so without issue. The underlying cause was identified and corrected, and the system is operating normally. We apologize for any inconvenience caused and appreciate your patience.
Minor December 3, 2025 Inaccessible Forms List on Basic, Professional & Premier accounts 1h 9m FormAssembly Professional/Premier, FormAssembly Basic
Started Dec 03, 2025, 06:31 PM UTC· resolved Dec 03, 2025, 07:40 PM UTC
- investigating Dec 03, 2025, 06:31 PM UTC
We’re currently investigating reports of the Forms List not loading. Our apologies for the inconvenience. Our team is working to resolve this as quickly as possible. We’ll continue to share updates here as soon as more information becomes available.
- monitoring Dec 03, 2025, 07:24 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Dec 03, 2025, 07:40 PM UTC
This incident has been resolved.
Notice November 17, 2025 Planned Maintenance November 16th –
Started Nov 17, 2025, 04:00 AM UTC· resolved Nov 17, 2025, 04:00 AM UTC
- resolved Nov 17, 2025, 04:08 PM UTC
Details: Planned system maintenance for critical infrastructure updates will occur on Sunday, November 16th, starting at 10:00 PM ET, lasting up to 7 hours. The application & all forms will be completely inaccessible during this time. This proactive measure is essential for platform security and reliability.
Notice October 21, 2025 404 Error on Login Page 40m FormAssembly Essentials, FormAssembly Enterprise, FormAssembly Compliance, FormAssembly Government
Started Oct 21, 2025, 08:48 PM UTC· resolved Oct 21, 2025, 09:29 PM UTC
- investigating Oct 21, 2025, 08:48 PM UTC
We are investigating reports of 404 (Page Not Found) error, which is preventing some users from logging in. Our team is working to identify the cause and will update this page as soon as we have more information.
- monitoring Oct 21, 2025, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 09:29 PM UTC
This incident has been resolved. Users should now be able to access their accounts successfully.
Notice October 20, 2025 AWS US-EAST-1 Outage - Monitoring Recovery –
Started Oct 20, 2025, 05:00 AM UTC· resolved Oct 20, 2025, 05:00 AM UTC
- resolved Oct 20, 2025, 02:16 PM UTC
You may be aware of a widespread AWS outage this morning. This event impacted FormAssembly, and we want to provide details on what happened and our current status. What Happened: Amazon Web Services (AWS) experienced a significant DNS resolution failure in their US-EAST-1 region starting around 12:11 AM ET. This had a cascading impact on many AWS services globally, as many rely on this core region. How This Affected FormAssembly :Our primary infrastructure runs in AWS US-EAST-1. As a result, we experienced degraded performance and service disruptions. The impact was felt across many services we use. Current Status: AWS mitigated the primary DNS issue by 3:35 AM ET, and most core services have recovered after working through significant backlogs. While the major disruption is over, we are still observing some sporadic performance issues. You may still experience some lingering, intermittent slowness as these services fully stabilize. Next Steps: Our team is continuing to actively monitor the situation until all services report stable, normal performance.
Notice October 6, 2025 Admin Dashboard & Form Builder not accessible 3h 23m FormAssembly Essentials, FormAssembly Team, FormAssembly Basic, FormAssembly Enterprise and 2 more
Started Oct 06, 2025, 12:56 PM UTC· resolved Oct 06, 2025, 04:19 PM UTC
- investigating Oct 06, 2025, 12:56 PM UTC
We are currently investigating reports that are impacting FormAssembly, such as access to the Admin Dashboard and Form Builder for account admins. Our engineering team is actively investigating and working to resolve this as quickly as possible. We will continue to post here as more information is available.
- identified Oct 06, 2025, 02:30 PM UTC
Our team has identified the issue affecting the Admin dashboard, Builder and Locked connectors. They are currently working on a fix for the issue. We will continue to update here as more information becomes available and a fix is issued.
- resolved Oct 06, 2025, 04:19 PM UTC
A fix has been implemented. The Admin Dashboard, Builder, and connectors are now accessible. The incident has been resolved.
Notice September 17, 2025 Unable to Drag and Drop Form Fields in the Form Builder 22h 57m FormAssembly Professional/Premier, FormAssembly Essentials, FormAssembly Team, FormAssembly Basic and 3 more
Started Sep 17, 2025, 06:09 PM UTC· resolved Sep 18, 2025, 05:06 PM UTC
- investigating Sep 17, 2025, 06:09 PM UTC
We are currently investigating an issue where users are unable to drag and drop fields within the form builder. Our team is actively working to identify the root cause and implement a solution. In the meantime, you can use the form outline as a workaround to reorder your form fields. https://help.formassembly.com/help/introducing-the-form-builder#form-outline We will post an update on this page as soon as more information is available.
- identified Sep 17, 2025, 09:13 PM UTC
We are continuing to work toward a fix for this issue. We will continue to share updates here as more details become available.
- resolved Sep 18, 2025, 05:06 PM UTC
As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder. Thank you for your patience while we worked to resolve the issue.
Notice September 16, 2025 SAML-Authenticated Forms Not Loading for Some Accounts 1d FormAssembly Essentials, FormAssembly Team, FormAssembly Enterprise, FormAssembly Compliance and 1 more
Started Sep 16, 2025, 08:56 PM UTC· resolved Sep 17, 2025, 09:02 PM UTC
- identified Sep 16, 2025, 08:56 PM UTC
We are investigating an issue affecting a subset of accounts where forms using SAML authentication fail to load. Respondents may encounter an infinite loading screen when attempting to access these forms. Our team is actively working to identify the root cause and resolve the issue. We apologize for the disruption this has caused. We will provide updates here as more information becomes available.
- identified Sep 17, 2025, 03:53 PM UTC
We are continuing to work toward a fix for this issue. We'll continue to update here as we have more details.
- monitoring Sep 17, 2025, 07:46 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 17, 2025, 09:02 PM UTC
This incident was resolved at 3:35 PM ET. Thank you for your patience while we worked on a fix.
Notice August 29, 2025 Stripe Connector Payment Error on Forms with Save & Resume 6d 4h FormAssembly Essentials, FormAssembly Team, FormAssembly Basic, FormAssembly Enterprise and 2 more
Started Aug 29, 2025, 04:30 PM UTC· resolved Sep 04, 2025, 09:15 PM UTC
- identified Aug 29, 2025, 04:30 PM UTC
We’re aware of an issue affecting forms with Stripe connectors and Save and Resume enabled that may result in failed payments. Upon form submission, respondents may see the error: “An error occurred while processing your payment. Please try again later.” Stripe Connector logs show: “The Stripe connector failed for an unknown reason. Please contact support.” The issue occurs when a response is saved, resumed, and then submitted. Temporary Workaround: To prevent this error for new respondents, we recommend disabling the Save and Resume feature on affected forms. Our team is actively working on a fix and will provide updates here as soon as the issue is resolved.
- identified Sep 01, 2025, 09:43 PM UTC
We are continuing to monitor this incident and will update once we have further information.
- resolved Sep 04, 2025, 09:15 PM UTC
A fix has been implemented. This incident has been resolved.
Notice August 1, 2025 Multiple reCAPTCHAs on Select Forms Published using Server-Side Script and WordPress plugin 5d 2h FormAssembly Essentials, FormAssembly Team, FormAssembly Basic, FormAssembly Enterprise and 1 more
Started Aug 01, 2025, 03:22 PM UTC· resolved Aug 06, 2025, 05:54 PM UTC
- identified Aug 01, 2025, 03:22 PM UTC
We’re currently aware of an issue where some users who have forms with reCAPTCHA enabled are seeing the CAPTCHA appear multiple times when published using server-side script (REST API) or our WordPress plugin. Our team is actively working on a fix. As a temporary workaround, you can publish your form using an iFrame. Please refer to the following guides for more information: https://help.formassembly.com/help/340359-publish-with-an-iframe https://help.formassembly.com/help/wordpress#publish-with-an-iframe-inline-frame- We apologize for the inconvenience and will share another update as soon as we have more information.
- identified Aug 04, 2025, 12:32 PM UTC
We are continuing to work on a fix for this issue. Thanks for your patience.
- resolved Aug 06, 2025, 05:54 PM UTC
The issue causing multiple reCAPTCHA checkboxes to appear on some forms has been resolved. Affected forms are now functioning as expected. We appreciate your patience while our team worked to implement the fix.
Notice July 23, 2025 Quick Publish Forms Displayed Incorrect Text for Special Characters 1d
Started Jul 23, 2025, 06:23 PM UTC· resolved Jul 24, 2025, 07:07 PM UTC
- resolved Jul 25, 2025, 03:20 PM UTC
From July 23 at 2:23 PM to July 24 at 2:07 PM EST, forms published via Quick Publish displayed incorrect text when special characters were used. This issue has been resolved by rolling back a recent update. We are actively working on a permanent fix to prevent this from recurring.
Notice July 15, 2025 Issues with Forms Containing Special Characters on a small subset of Gov Cloud Accounts –
Started Jul 15, 2025, 01:00 PM UTC· resolved Jul 15, 2025, 01:00 PM UTC
- resolved Jul 17, 2025, 10:30 PM UTC
As of July 15, we identified an issue affecting a small number of forms with special characters on select Gov Cloud instances, where some form content appeared with garbled characters. While this was partially resolved on July 16, affected forms or connectors that were modified during this time may have become inaccessible or may experience errors. Customers can restore their forms to a revision prior to July 16 to resolve the issue.
Notice May 29, 2025 Form Submission Errors –
Started May 29, 2025, 04:50 PM UTC· resolved May 29, 2025, 04:50 PM UTC
- resolved May 29, 2025, 09:13 PM UTC
Between 12:50 PM and 2:30 PM ET, some respondents may have encountered validation errors or issues when attempting to submit forms. The issue was related to a recent update, which has since been rolled back. We are actively investigating a permanent fix to prevent this from recurring.
Notice April 30, 2025 Email Notifications Not Being Sent 1h 44m FormAssembly Professional/Premier, FormAssembly Essentials, FormAssembly Team, FormAssembly Basic and 4 more
Started Apr 30, 2025, 07:20 PM UTC· resolved Apr 30, 2025, 09:05 PM UTC
- identified Apr 30, 2025, 07:20 PM UTC
We are currently investigating an issue where email notifications on forms are not being sent as expected. The issue started on April 30 at approximately 11:58 AM ET. Our team is actively working on a resolution. We will continue to provide updates on this page as more information becomes available.
- resolved Apr 30, 2025, 09:05 PM UTC
A fix has been implemented, and email notifications should now be sending as expected. Affected responses may need to be reprocessed to trigger the email notifications. https://help.formassembly.com/help/responses#reprocess-a-response
Notice April 22, 2025 Reports of Slow Load Times on Team Accounts 17h 14m FormAssembly Team
Started Apr 22, 2025, 08:54 PM UTC· resolved Apr 23, 2025, 02:08 PM UTC
- investigating Apr 22, 2025, 08:54 PM UTC
At approximately 9:50 AM ET, we began receiving reports of slowness affecting the application and forms for Team Plan accounts. Our team is actively investigating the issue. We will update this page as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- monitoring Apr 23, 2025, 01:51 PM UTC
A fix has been implemented, and performance has returned to normal levels. This incident was resolved as of 6:30 PM ET on April 22.
- resolved Apr 23, 2025, 02:08 PM UTC
This incident has been resolved.
Notice April 16, 2025 Workflow Submission Issues on Teams, Enterprise & Fed Accounts 12h
Started Apr 16, 2025, 04:30 AM UTC· resolved Apr 16, 2025, 04:30 PM UTC
- resolved Apr 17, 2025, 01:31 PM UTC
Starting on April 16 at 12:30 pm ET, we identified an issue that may have affected some workflow submissions following a recent product release. Workflow responses that were saved prior to the release, or started during a brief window afterward may have failed to complete. In both cases, workflow execution could become stuck at the email step. The release has since been rolled back to prevent further impact. We recommend replaying any affected submissions to unblock them. https://help.formassembly.com/help/replay If you need assistance, please don’t hesitate to reach out to our support team.
Notice April 9, 2025 Live Chat Feature Currently Offline for Maintenance –
Started Apr 09, 2025, 07:33 PM UTC· resolved Apr 09, 2025, 07:33 PM UTC
- resolved Apr 09, 2025, 07:34 PM UTC
Our Live Agent Chat has temporarily been taken offline as we update the platform in hopes of improved performance. Please bear with us during this upgrade. As always, you can reach out to support team at [email protected] for help with any issues. Chat is back up and running!
Notice March 3, 2025 Salesforce File Uploads Failing on London based Essentials, Team and Enterprise accounts 1h 26m Salesforce Connector, FormAssembly Essentials, FormAssembly Team, FormAssembly Basic and 2 more
Started Mar 03, 2025, 02:09 PM UTC· resolved Mar 03, 2025, 03:36 PM UTC
- identified Mar 03, 2025, 02:09 PM UTC
Starting on February 27th at approximately 10 pm EST, London-based Essentials, Team and Enterprise accounts began experiencing issues sending file uploads to Salesforce. A possible workaround would be to reprocess the response. Our team is actively investigating and will post updates as soon as they become available.
- resolved Mar 03, 2025, 03:36 PM UTC
A fix has been implemented, and file uploads should now be sending to Salesforce as expected. This incident was resolved at 9:20 PM EST.
Notice February 27, 2025 Salesforce Connector and Dynamic Picklist Sandbox Authorizations Breaking After Re-Authentication 5d 1h Salesforce Connector, Salesforce Prefill Connector, FormAssembly Professional/Premier, FormAssembly Essentials and 5 more
Started Feb 27, 2025, 07:07 PM UTC· resolved Mar 04, 2025, 09:04 PM UTC
- identified Feb 27, 2025, 07:07 PM UTC
We are currently investigating ongoing reports of authorizations in Sandbox breaking in dynamic picklists and the Salesforce connector shortly after re-authentication. We will provide updates as more details become available.
- identified Feb 28, 2025, 03:18 PM UTC
We are continuing to investigate this issue.
- resolved Mar 04, 2025, 09:04 PM UTC
A fix has been implemented. Salesforce Sandbox authorizations should now be working as expected. This incident was resolved at 3:27 PM EST.
Notice January 23, 2025 "Something went wrong" error when saving a form with reCAPTCHA 13h 43m FormAssembly Professional/Premier, FormAssembly Essentials, FormAssembly Team, FormAssembly Basic and 3 more
Started Jan 23, 2025, 03:13 PM UTC· resolved Jan 24, 2025, 04:57 AM UTC
- identified Jan 23, 2025, 03:13 PM UTC
At approximately 12:50 PM ET on 1/15/25, we began receiving reports of an error displaying when saving forms with reCAPTCHA enabled. Our team is working on resolving the issue. In the meantime, as a temporary workaround, you can disable reCAPTCHA on your forms to avoid the error. We sincerely apologize for the inconvenience.
- resolved Jan 24, 2025, 04:57 AM UTC
This incident has been resolved.
Notice December 23, 2024 Analytics Data From Dec. 19 to 23 currently not reflected on the Form Analytics page 7h FormAssembly Team, FormAssembly Enterprise, FormAssembly Government
Started Dec 23, 2024, 07:13 PM UTC· resolved Dec 24, 2024, 02:14 AM UTC
- monitoring Dec 23, 2024, 07:13 PM UTC
Page view and submission data collected from December 19 to December 23 are not currently reflected on the Form Analytics page. The issue has been resolved as of 1:30 PM today, and the data is currently being processed to display on the Form Analytics page. We will post an update once this is complete.
- resolved Dec 24, 2024, 02:14 AM UTC
This incident was resolved at approximately 6:46 PM ET. All missing data from December 19 to December 23 is now present and visible in the Form Analytics charts.
Major November 26, 2024 Inaccessible Forms List and Form Submission Error on Basic, Professional & Premier accounts 1h 4m FormAssembly Professional/Premier, FormAssembly Basic
Started Nov 26, 2024, 07:00 PM UTC· resolved Nov 26, 2024, 08:04 PM UTC
- investigating Nov 26, 2024, 07:00 PM UTC
We are investigating reports of forms list not loading and errors when submitting forms. We apologize for any inconvenience and are working to resolve this as quickly as possible. We will continue to update here as more information becomes available.
- resolved Nov 26, 2024, 08:04 PM UTC
The team has identified the issue and implemented a fix. The forms list and individual forms should now be accessible and functioning as expected.