Salesforce Marketing Cloud Connectors Unavailable

Update timeline

1. investigating Aug 19, 2026, 05:12 PM UTC

   We're investigating reports that Salesforce Marketing Cloud (SFMC) Prefill and Submit connector configurations are not loading. Forms that use the SFMC Prefill connector may currently be inaccessible. Our team is actively looking into the cause, and we'll share an update shortly.

2. monitoring Aug 19, 2026, 05:26 PM UTC

   We've identified the cause of the issue affecting Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors and have applied a fix. Connector configurations should now be loading normally, and affected forms should be accessible again. We're monitoring closely to confirm full recovery.

3. resolved Aug 19, 2026, 05:41 PM UTC

   This incident has been resolved. We identified and corrected the underlying issue, and Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors are now loading and operating as expected. Affected forms are accessible again. Please note that a subset of responses submitted between 9:20 AM and 1:20 PM ET on August 19, 2026 may not have been sent to Salesforce Marketing Cloud and may need to be manually reprocessed. We recommend reviewing responses submitted during this window and reprocessing any that did not sync as expected. Thank you for your patience.