FormAssembly incident

Connectivity Issues for UK BT/EE Customers (Follow-up)

Notice Resolved View vendor source →

FormAssembly experienced a notice incident on June 26, 2026, lasting 40d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 02:47 PM UTC
Resolved
Aug 05, 2026, 04:32 PM UTC
Duration
40d 1h
Detected by Pingoru
Jun 26, 2026, 02:47 PM UTC

Update timeline

  1. investigating Jun 26, 2026, 02:47 PM UTC

    We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks. Although BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports. In the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP. For reference, our previous incident update is available here: https://status.formassembly.com/incidents/1cgbt78n7h3b We will continue to provide updates as we learn more.

  2. resolved Aug 05, 2026, 04:32 PM UTC

    The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.