FormAssembly experienced a minor incident on April 7, 2026 affecting FormAssembly Professional/Premier and FormAssembly Basic, lasting 19h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 07:35 PM UTC
Some customers are reporting that email notifications aren't being sent as expected upon form completion, and our team is investigating now. We will post more information as it becomes available.
- monitoring Apr 07, 2026, 11:56 PM UTC
We have identified the cause of the email notification delivery issue as a temporary listing of one of our sending IPs on a third-party blocklist, which resulted in email rejections for some customers. The listing has since been removed, and we have not observed any new rejection logs since 2:21 PM ET. Email notifications should now be functioning normally. We are continuing to monitor the situation to ensure stability. We will provide another update once we confirm the issue is fully resolved.
- resolved Apr 08, 2026, 02:49 PM UTC
The issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience issues, please contact support.