Submission and Connector Errors for a Subset of Accounts

Update timeline

1. monitoring Sep 30, 2026, 05:49 PM UTC

   Between approximately 10:30 AM and 12:40 PM ET, a small number of customers experienced errors during our scheduled release. Affected actions included submitting a form, editing or finalizing a response, resending a response, and running workflow connectors and form-level connectors. The issue was resolved once the release was fully deployed, and we have confirmed that no new errors have occurred. If a workflow connector step failed during this window, you can replay the step from the workflow response. https://help.formassembly.com/help/replay#replaying-a-connector-step If a form-level connector failed, you can reprocess the response to send it through your connectors again. https://help.formassembly.com/help/responses#reprocess-a-response If a payment connector failed, please reopen the response so the respondent can re-enter their payment information. and submit the form again. https://help.formassembly.com/help/responses#reopen-response We apologize for the disruption this caused.

2. resolved Sep 30, 2026, 06:18 PM UTC

   This incident has been resolved.