FormAssembly incident
Loss of Salesforce Connector on small subset of accounts
FormAssembly experienced a notice incident on May 20, 2026 affecting FormAssembly Essentials and FormAssembly Team and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 03:41 PM UTC
Our team is currently investigating reports of loss of access to a small subset of Team and Enterprise accounts. We will update here with more information shortly.
- investigating May 20, 2026, 03:43 PM UTC
We are continuing to investigate this issue.
- resolved May 20, 2026, 04:36 PM UTC
This incident has been resolved. Please note that responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.
- postmortem May 20, 2026, 06:29 PM UTC
**Update:** We previously marked this incident as resolved, but we have since identified additional accounts that may be affected. Our team is actively investigating and working to restore access. We apologize for the confusion and will continue to provide updates here as we learn more. As a reminder, responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.