Exact Outage History
Exact degraded · 5 active incidents · 1 long-running issue View live status →Pingoru has recorded 314 incidents for Exact: 314 in the last 12 months and 141 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 53 | 720 of 720 (100%) |
| May 2026 | 32 | 744 of 744 (100%) |
| June 2026 | 36 | 720 of 720 (100%) |
| July 2026 | 43 | 744 of 744 (100%) |
| August 2026 | 28 | 744 of 744 (100%) |
| September 2026 | 56 | 718 of 720 (100%) |
| October 2026 | 52 | 584 of 584 (100%) |
Incidents, newest first
Minor September 10, 2026 Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL) 12d 20h Exact Reeleezee
Started Sep 10, 2026, 12:03 PM UTC· resolved Sep 23, 2026, 08:04 AM UTC
- investigating Sep 10, 2026, 12:03 PM UTC
Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status "File rejected by bank" after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. As a possible workaround, customers can try to renew the bank link again. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.
- identified Sep 17, 2026, 08:35 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 23, 2026, 08:04 AM UTC
The issue has been resolved. Payment orders can again be submitted via the Rabobank connection, and the correct bank connection description is now displayed for the bank account in Reeleezee. Our apologies for the inconvenience.
Minor September 10, 2026 Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL) 1d 2h Exact Boekhoud Gemak, Exact Multivers
Started Sep 10, 2026, 07:10 AM UTC· resolved Sep 11, 2026, 09:48 AM UTC
- identified Sep 10, 2026, 07:10 AM UTC
You may miss statements from ABN AMRO and ING Bank for your bank links. The issue has been identified and we are working on a fix. Please refrain from manually importing the statements in the meantime to prevent double statements in the future. We will update this page as soon as more information is available. Our apologies for the inconvenience.
- resolved Sep 11, 2026, 09:48 AM UTC
The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.
Minor September 9, 2026 Exact Online - Planboard and Outlook synchronisation issues (NL/BE) 15d 16h Exact Online
Started Sep 09, 2026, 01:21 PM UTC· resolved Sep 25, 2026, 05:42 AM UTC
- investigating Sep 09, 2026, 01:21 PM UTC
You may experience issues when synchronizing the plan board in Exact Online with your Outlook agenda. This includes, but is not limited to a "Due incorrect login information it is not possible to send modifications to the personal agenda's of X employees. Due to technical issues it is not possible to send modifications to the personal agenda of X employees." error. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
- identified Sep 15, 2026, 09:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 17, 2026, 06:14 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Sep 17, 2026, 08:39 AM UTC
The implemented fix did not resolve the issue. We are investigating the issue. We will update this page once more information becomes available.
- monitoring Sep 24, 2026, 06:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 05:42 AM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor September 9, 2026 Exact Bouw - No purchase invoices imported from Basecone (NL/BE) 20h 56m Exact Online Bouw
Started Sep 09, 2026, 11:04 AM UTC· resolved Sep 10, 2026, 08:01 AM UTC
- investigating Sep 09, 2026, 11:04 AM UTC
You may currently experience that no purchase invoices are imported in Exact Bouw from Basecone. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 10, 2026, 08:01 AM UTC
This issue has been resolved and all invoices have been imported in the meantime. New invoices are imported without delay in Exact Online Bouw. Our apologies for the inconvenience.
Minor September 9, 2026 Exact Online Fiscaal - 504 Gateway Time-out when logging in (NL) 1h 50m Exact Online Fiscaal
Started Sep 09, 2026, 06:26 AM UTC· resolved Sep 09, 2026, 08:17 AM UTC
- investigating Sep 09, 2026, 06:26 AM UTC
You may get an error ‘504 Gateway Time-out' when logging into Exact Online Fiscaal. We are investigating the issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 09, 2026, 07:13 AM UTC
We have identified the issue and are implementing a fix.
- monitoring Sep 09, 2026, 07:31 AM UTC
We have implemented a fix and logging in is possible again. We are monitoring the results.
- resolved Sep 09, 2026, 08:17 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor September 8, 2026 Exact Multivers Online - Issues when resetting your user account (NL) 15d 1h Exact Multivers
Started Sep 08, 2026, 12:44 PM UTC· resolved Sep 23, 2026, 02:40 PM UTC
- investigating Sep 08, 2026, 12:44 PM UTC
You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Sep 18, 2026, 10:41 AM UTC
We have implemented a fix and we are verifying the results.
- resolved Sep 23, 2026, 02:40 PM UTC
The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.
Major September 8, 2026 Exact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL) 2d Exact Online, Exact Online Premium
Started Sep 08, 2026, 12:44 PM UTC· resolved Sep 10, 2026, 01:01 PM UTC
- investigating Sep 08, 2026, 12:44 PM UTC
It is possible that transactions are imported twice via the Exact PSD2 bank link for ABN AMRO. The issue may occur in Exact Online and Exact Online Premium. We are investigating the issue and we will update this page once more information becomes available. Our apologies for the inconvenience.
- resolved Sep 10, 2026, 01:01 PM UTC
It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and September 10th. The root cause has been identified and measures have been taken to prevent this issue from happening again in the future. In order to resolve the issue, you can delete the duplicate statement (that has not yet been matched). For more information on how to delete duplicate statements, you can consult our Support Agent via the question mark icon in the top-right corner of your screen. Our apologies for the inconvenience.
Minor September 8, 2026 Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES) 1h 41m Exact Online, Exact Online Premium
Started Sep 08, 2026, 12:12 PM UTC· resolved Sep 08, 2026, 01:53 PM UTC
- investigating Sep 08, 2026, 12:12 PM UTC
You may get an OOPS error when trying to import files into Exact Online in Spain and/or Exact Online Premium. We are investigating this issue. Please refrain from retrying until further notice. Our apologies for the inconvenience.
- monitoring Sep 08, 2026, 12:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 01:53 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor September 8, 2026 Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE) 30m Exact Online Bouw
Started Sep 08, 2026, 09:24 AM UTC· resolved Sep 08, 2026, 09:55 AM UTC
- investigating Sep 08, 2026, 09:24 AM UTC
You may experience an issue in which no data is synchronized between Exact Online Bouw and connected applications. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 08, 2026, 09:55 AM UTC
This issue has been resolved and all related data has been synchronized. Our apologies for the inconvenience.
Minor September 8, 2026 Exact Reeleezee – Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL) 1d 6h Exact Reeleezee
Started Sep 08, 2026, 06:58 AM UTC· resolved Sep 09, 2026, 01:46 PM UTC
- investigating Sep 08, 2026, 06:58 AM UTC
It is currently not possible to send direct debit and payment batches via the Rabo BoekhoudKoppeling from Reeleezee. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 09, 2026, 01:46 PM UTC
The issue has been resolved. It is possible again to send payment- and direct debit files from Reeleezee via the automatic bank link with Rabobank. Our apologies for the inconvenience.
Minor September 8, 2026 Exact Online - Performance issues in Exact Online (NL) 1h 58m Exact Online, Exact Online Premium
Started Sep 08, 2026, 06:20 AM UTC· resolved Sep 08, 2026, 08:18 AM UTC
- investigating Sep 08, 2026, 06:20 AM UTC
You may experience performance issues in Exact Online and Exact Online Premium in the Netherlands. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Sep 08, 2026, 07:02 AM UTC
A fix has been implemented and the performance of Exact Online and Exact Online Premium is back to normal. We are monitoring the results.
- resolved Sep 08, 2026, 08:18 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor September 7, 2026 Exact Online Fiscaal - Declarations are rejected with a general rejection reason (NL) 21h 45m Exact Online Fiscaal
Started Sep 07, 2026, 08:04 AM UTC· resolved Sep 08, 2026, 05:49 AM UTC
- investigating Sep 07, 2026, 08:04 AM UTC
You may experience that your declarations are rejected with the following rejection reason: "Algemene fout". We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 07, 2026, 12:22 PM UTC
The issue has been identified. Due to a disruption at Logius Digipoort, declarations cannot be processed. Logius is investigating this issue.
- resolved Sep 08, 2026, 05:49 AM UTC
This incident has been resolved. Logius has restored the Digipoort service, and declarations are being processed normally again. Our apologies for the inconvenience.
Minor September 4, 2026 Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL) 3d 20h Exact Boekhoud Gemak, Exact Multivers
Started Sep 04, 2026, 10:42 AM UTC· resolved Sep 08, 2026, 07:19 AM UTC
- identified Sep 04, 2026, 10:42 AM UTC
You may notice that you are not receiving Rabobank statements for your active bank links. The issue has been identified, and we are working on a solution. Please refrain from manually importing the statements, as we will ensure that the statements will be imported. We will update this page as soon as more information is available. Our apologies for the inconvenience.
- resolved Sep 08, 2026, 07:19 AM UTC
A fix has been implemented. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.
Minor September 4, 2026 Exact Online - Emails delayed or not delivered (Global) 2d 21h Exact Online, Exact Online Premium
Started Sep 04, 2026, 09:17 AM UTC· resolved Sep 07, 2026, 07:02 AM UTC
- investigating Sep 04, 2026, 09:17 AM UTC
Emails sent from Exact Online may be delayed or not delivered. This includes but is not limited to password reset emails, invoices and reminders. We are investigating this issue. This page will be updated as more information becomes available. Our apologies for the inconvenience.
- identified Sep 04, 2026, 12:51 PM UTC
Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.
- resolved Sep 07, 2026, 07:02 AM UTC
The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.
Minor September 4, 2026 Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE) 2d 21h Exact Gripp
Started Sep 04, 2026, 08:26 AM UTC· resolved Sep 07, 2026, 05:33 AM UTC
- investigating Sep 04, 2026, 08:26 AM UTC
You may experience that delivery of an email, sent from Gripp to a recipient with an email address on a Microsoft domain, i.e. Outlook, will be delayed or fail. We are currently investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
- identified Sep 04, 2026, 12:51 PM UTC
Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.
- resolved Sep 07, 2026, 05:33 AM UTC
The issue at Microsoft is resolved. All queued messages have been delivered in the meantime and new messages will be delivered without delay. Our apologies for the inconvenience.
Minor September 2, 2026 Exact Reeleezee – Rabobank Bank Transaction Import Delay 1d 4h Exact Reeleezee
Started Sep 02, 2026, 09:19 AM UTC· resolved Sep 03, 2026, 01:44 PM UTC
- investigating Sep 02, 2026, 09:19 AM UTC
You may notice that Rabobank bank transactions from between 31 August 2026 and 2 September 2026 have not been imported via PSD2 and Rabo Boekhoudkoppeling 2.0. We are currently investigating the cause of this issue. Our apologies for the inconvenience.
- resolved Sep 03, 2026, 01:44 PM UTC
This issue has been resolved. The transactions from the affected period have now been successfully imported for most customers. For a small number of customers, the remaining transactions are expected to be imported later today. If you notice that some historical transactions are still missing tomorrow, you can retrieve them manually. First, please try selecting "Retrieve Transactions" via "Manage Bank Connection" from your bank account settings in Reeleezee. If the missing transactions are still not displayed, you can download a CAMT.053 file containing the missing transactions from your online banking environment and import it into Reeleezee via the bank overview. Our apologies for the inconvenience.
Minor September 2, 2026 Exact Online - Temporarily unavailable (Global) 4h 45m Exact Online, Exact Online Premium
Started Sep 02, 2026, 07:20 AM UTC· resolved Sep 02, 2026, 12:06 PM UTC
- investigating Sep 02, 2026, 07:20 AM UTC
Exact Online is temporarily unavailable due to unplanned maintenance. We will update this page as soon as more information becomes available. Our apologies for the inconvience.
- investigating Sep 02, 2026, 07:21 AM UTC
We are continuing to investigate this issue.
- identified Sep 02, 2026, 08:21 AM UTC
We are continuing to work on a fix.
- monitoring Sep 02, 2026, 08:29 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 02, 2026, 09:48 AM UTC
Exact Online Premium is unavailable again for NL customers. We are working hard to solve the issue as soon as possible. Our apologies for the inconvenience.
- monitoring Sep 02, 2026, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 12:06 PM UTC
The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.
Minor September 1, 2026 Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL) 10d Exact Online
Started Sep 01, 2026, 01:00 PM UTC· resolved Sep 11, 2026, 01:13 PM UTC
- investigating Sep 01, 2026, 01:00 PM UTC
You may receive the warning 'Invalid: Execution date' when processing payments for purchase invoices with a payment date in the past. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 03, 2026, 01:33 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 11, 2026, 01:13 PM UTC
The issue has been resolved. It is possible again to process payments via Exact Online app 7.3.1 without facing unexpected warnings. Our apologies for the inconvenience.
Minor September 1, 2026 Exact Online - Unable to export to Excel through overviews (Global) 9d 20h Exact Online, Exact Online Premium
Started Sep 01, 2026, 09:25 AM UTC· resolved Sep 11, 2026, 06:14 AM UTC
- investigating Sep 01, 2026, 09:25 AM UTC
You may receive an error message when performing an export to excel for the Balance Sheet or the Outstanding Items overview. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 03, 2026, 08:04 AM UTC
This issue occurs when the company name contains a comma (,). In addition, the issue appears to affect Google Chrome and has not been reported in other browsers. As a workaround, you can either: - Remove the comma from the company name, or - Perform the export using a different browser than Google Chrome. We continue to investigate the underlying cause and will update this page as soon as more information becomes available.
- resolved Sep 11, 2026, 06:14 AM UTC
The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.
Minor September 1, 2026 Exact Online - Purchase invoices do not come through to digital postbox (NL/BE) 2h 50m Exact Online, Exact Online Premium
Started Sep 01, 2026, 08:27 AM UTC· resolved Sep 01, 2026, 11:18 AM UTC
- investigating Sep 01, 2026, 08:27 AM UTC
You may experience that purchase invoices sent to the digital postbox are not received. Please refrain from resending to avoid duplicates. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 01, 2026, 09:23 AM UTC
The issue has been identified and the retrieval of sent messages has started.
- resolved Sep 01, 2026, 11:18 AM UTC
This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.
Minor August 29, 2026 Exact Multivers - Unable to login to Multivers (NL) 22h 40m Exact Multivers
Started Aug 29, 2026, 07:17 PM UTC· resolved Aug 30, 2026, 05:58 PM UTC
- investigating Aug 29, 2026, 07:17 PM UTC
When logging in to Multivers you may receive a error stating "Uw Extern bureaublad-services sessie is beëindigd" with error code 0x3. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Aug 30, 2026, 05:58 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 28, 2026 Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL) 6d 23h Exact Online Fiscaal
Started Aug 28, 2026, 09:41 AM UTC· resolved Sep 04, 2026, 09:00 AM UTC
- identified Aug 28, 2026, 09:41 AM UTC
You may encounter that the IACK (Inkomensafhankelijke combinatiekorting) is allocated to the incorrect partner in an 2025 IB (C) return. This occurs if the combination of the following conditions are met: - For both partners the question "Is er sprake van een kwalificerende buitenlandse belastingplicht?" is answered with "Nee". - For both partners the question "Woonde uw cliënt in 2025 in België en had uw cliënt Nederlands inkomen? Of woonde uw cliënt in Suriname of op Aruba?" is answered with "Ja". - Partner A only has a higher Arbeidsinkomen than partner B because of foreign income. In this scenario the IACK is allocated to partner A instead of partner B. We have identified the issue and are working on a solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 04, 2026, 09:00 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 26, 2026 Exact Online - New SSO users can't be created (Global) 13d 18h Exact Online, Exact Online Premium
Started Aug 26, 2026, 02:40 PM UTC· resolved Sep 09, 2026, 09:33 AM UTC
- investigating Aug 26, 2026, 02:40 PM UTC
When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 31, 2026, 09:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2026, 06:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 09:33 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 25, 2026 Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL) 9d 18h Exact Online Fiscaal
Started Aug 25, 2026, 02:16 PM UTC· resolved Sep 04, 2026, 08:23 AM UTC
- investigating Aug 25, 2026, 02:16 PM UTC
You may experience that the percentage for the 'Premie AOW' is set incorrectly to 6.444 (thousand). This occurs at least for returns of type IB (P), IB (W) and IB (C) for the years 2025 and 2024. This specific scenario seems to occur when you have answered the question 'Was uw cliënt in 2024 in Nederland verzekerd voor de AOW en de Anw?' with 'Ja' in the 'Bijzondere situaties' and answered 'Was uw cliënt in 2024 in Nederland verzekerd voor de Wlz en de Zorgverzekeringswet?' with 'Nee'. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 31, 2026, 02:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 04, 2026, 08:23 AM UTC
This issue has been resolved and the percentage for 'Premie AOW' is correct again in this scenario. We urge you to verify whether the tax return has been correctly filled in according to the requirements of the Tax Authorities. Our apologies for the inconvenience.
Minor August 25, 2026 Exact Multivers - Password result mails are not received (NL) 3h 12m Exact Multivers
Started Aug 25, 2026, 08:39 AM UTC· resolved Aug 25, 2026, 11:52 AM UTC
- investigating Aug 25, 2026, 08:39 AM UTC
When resetting your password the reset mails are not being received. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Aug 25, 2026, 11:52 AM UTC
The issue has been resolved. Our apologies for the inconvenience.