Exact Outage History

When uploading a document, clicking ‘Save + Create entry’ redirects you to the Exact Online home screen. Please note that the document is saved after clicking this button. As a temporary solution, open the document via [Document icon > Overview documents] and then click ‘New: Entry’. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive an error message when editing or creating workflows. This can occur when adjusting the order of steps and/or adjusting the step settings in a workflow. The error message you may receive is "Er is helaas iets niet goed gegaan. Indien de fout zich blijft voordoen, neemt u dan contact met ons op via de servicedesk.". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive an error stating "The external session is being configured" when starting Exact Multivers Online. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

As of the 8th of April the error message “String or binary data would be truncated......The statement has been terminated” can be returned when connecting to Transsmart T-Wise. This message can occur in all versions of Exact Globe + and Exact Globe Next. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that it is not possible to access Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.

In Exact Globe+ release 506SP5 left aligned text can be positioned incorrectly on lay outs. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience an issue with the calculation of real estate outside the Netherlands in Box 3 when actual return is enabled which results in an incorrect calculated actual return. The actual return for Box 3 is calculated incorrectly on the overview page if both real estate in the Netherlands and real estate outside the Netherlands are selected under benefit from savings and investments. If real estate in the Netherlands is deselected under benefit from savings and investments, the calculation on the overview page for Box 3 actual return will be correct. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

In Exact Globe+ release 506SP5 and 505SP12, incomplete bank account numbers for creditors are included in the SEPA XML payment file. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive the error 'Your One Exact Identity account is configured for multiple users. API Connections do not support this type of account.' when creating an API connection, even when you do not have multiple active users linked to your One Exact Identity account. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the SBA widget is not visible on the dashboard. If this is the case, you can apply the following workaround. Click on the icon with 2 arrows in the top right corner of the dashboard and click on "Widgets zichtbaarheid". Here you can turn off "SBA's" and save. If you then check "SBAs" again and save, the SBA widget will be visible again. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that Exact Online Bouw is currently blanco. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that background tasks are currently not executed for Exact Online Premium. As a result you may be unable to perform many different actions in Exact Online Premium, like sales order approval, creation of new companies, or export data. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

We are currently investigating synchronization issues reported with the following portals: Pinkweb Auditcase Simplicate Hix We are investigating these issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Following recent updates to the PDF export layout, we are actively reviewing the following reported issues: Font size header Size filtering options Lining issues / readability We are investigating these issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to investigate this issue.

You may experience that the calculation of the annual allowance for 2026 is incorrect in a provisional income tax return 2026. In the calculation of the annual allowance at “Uitgaven voor inkomensvoorzieningen”, a different amount is used for the “AOW-Franchise” which results in an incorrect outcome. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the calculation of the “algemene heffingskorting” is incorrect for the fiscal partner if you opt for actual return. Check whether the " Specificatie maximum in aanmerking te nemen heffingskortingen" corresponds to what is applied in the tax calculation on the overview page. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience an issue with saving client details on the client card. Client details for individuals cannot be modified or entered without filling in the field “Dossiertemplate”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the custom fields on the client card cannot be edited. Depending on the format of the field, the answer is greyed out or the answer selection will not be saved. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience an issue with the calculation of the actual return in an 2025 income tax return. Foreign withholding tax is not taken into account when calculating the actual return. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the delivery address is not visible on the purchase order or delivery note for dropshipment orders. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience performance issues via different menupaths. We are currently investigating this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that not all options are available when creating or editing a project in Exact Bouw. This includes, but is not limited to, categories, statuses, and custom attributes. We are investigating the issue and will and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.