Exact Outage History
Exact degraded · 5 active incidents · 1 long-running issue View live status →Pingoru has recorded 314 incidents for Exact: 314 in the last 12 months and 141 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 53 | 720 of 720 (100%) |
| May 2026 | 32 | 744 of 744 (100%) |
| June 2026 | 36 | 720 of 720 (100%) |
| July 2026 | 43 | 744 of 744 (100%) |
| August 2026 | 28 | 744 of 744 (100%) |
| September 2026 | 56 | 718 of 720 (100%) |
| October 2026 | 52 | 586 of 586 (100%) |
Incidents, newest first
Minor August 25, 2026 Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global) 24d 11h Exact Cloud Services, Exact HR & Salaris Gemak, Exact Multivers, Exact Venice
Started Aug 25, 2026, 06:27 AM UTC· resolved Sep 18, 2026, 05:32 PM UTC
- identified Aug 25, 2026, 06:27 AM UTC
Starting August 28, Microsoft will no longer support SMS-based authentication. Users using this authentication method will be shown a migration wizard when they sign-in on or after the 29th of August. To keep a secure two-factor authentication sign-in, users will have the option to use the Microsoft Authenticator-app or receive the verification codes per email.
- identified Aug 31, 2026, 07:26 AM UTC
On certain occasions, the migration to Microsoft Authenticator cannot be executed. In those cases, you can perform a reset of your two factor authentication (2FA) by opening an InPrivate/Incognito browser session and complete the setup via Microsoft Security Information Setup.
- resolved Sep 18, 2026, 05:32 PM UTC
In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department. To help you securely reset your 2fa, we ask that you share a copy of your ID and a recent extract from the Chamber of Commerce (KvK) with us. Please note that for your copy ID you use the KopieID app from Rijksoverheid and shelter your document number and BSN number, add a watermark that states: it is a copy, the date and for whom the copy is meant. Our apologies for the inconvenience.
Minor August 24, 2026 Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR) 17h 3m Exact Online, E-invoicing
Started Aug 24, 2026, 01:21 PM UTC· resolved Aug 25, 2026, 06:25 AM UTC
- identified Aug 24, 2026, 01:21 PM UTC
When you have registered for an E-invoice subscription, it still shows as inactive in your company settings page. To verify if your registration was successful, you can click to register again and it will then show if your registration is active. The issue has been identified. We are working on a solution. Our apologies for the inconvenience.
- resolved Aug 25, 2026, 06:25 AM UTC
The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.
Minor August 21, 2026 Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated 3d Exact Boekhoud Gemak, Exact Multivers
Started Aug 21, 2026, 08:54 AM UTC· resolved Aug 24, 2026, 09:46 AM UTC
- investigating Aug 21, 2026, 08:54 AM UTC
We are currently experiencing issues with invoices which you import to Exact Multivers and Exact Boekhoud Gemak trough an API connection, as these invoices are not updated to status Approved. We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.
- resolved Aug 24, 2026, 09:46 AM UTC
The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.
Minor August 21, 2026 Exact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global) 31d 4h Exact Globe+
Started Aug 21, 2026, 06:23 AM UTC· resolved Sep 21, 2026, 10:25 AM UTC
- investigating Aug 21, 2026, 06:23 AM UTC
When using the Exact Globe Excel Add-In in combination with Office build 2608, the Add-In will fail to start and return a "System Error". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 25, 2026, 01:25 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 27, 2026, 08:37 AM UTC
A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. To apply the fix, update to 1 of these versions after the mentioned date. We continue to work on a resolution for Exact Globe Next.
- identified Sep 03, 2026, 01:32 PM UTC
A fix is made available in Exact Globe Next Release 424SP46 as of the 1st of September 2026 for the Dutch and English language. We continue to work on a resolution for the other languages for Exact Globe Next. To apply the fix, update to this version after the mentioned date. A fix is already available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August.
- identified Sep 07, 2026, 09:23 AM UTC
We have identified that the current issue is resolved in Microsoft Excel Version 2609, which is currently available only in the Beta Channel. In the meantime, customers in the Current Channel using Unicode languages may still experience display issues in certain Excel Add-in screens. We will update this page as soon as more information becomes available.
- resolved Sep 21, 2026, 10:25 AM UTC
A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. For Exact Globe Next a fix is made available in release 424SP46 as of the 1st of September 2026 for the Dutch and English language. For customers using Exact Globe Next and Unicode languages a fix will become available in Microsoft Excel Version 2609. Our apologies for the inconvenience.
Minor August 20, 2026 Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE) 3h 7m Exact Online Bouw
Started Aug 20, 2026, 10:41 AM UTC· resolved Aug 20, 2026, 01:49 PM UTC
- investigating Aug 20, 2026, 10:41 AM UTC
It is currently not possible to send data from Exact Bouw to Exact Online. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Aug 20, 2026, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 01:49 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 20, 2026 Exact Online - Unable to select option Receive in e-invoice subscription (FR) 3d 23h Exact Online
Started Aug 20, 2026, 08:21 AM UTC· resolved Aug 24, 2026, 08:01 AM UTC
- investigating Aug 20, 2026, 08:21 AM UTC
When subscribing for e-invoicing you will receive the error message "Due to a technical error, we couldn't verify if your company is already registered on the Peppol network. The option to receive invoices is therefore disabled. Please try again later." preventing you from selecting the option to receive e-invoices. We are investigating the issue and will update this page as soons as more information becomes available. Our apologies for the inconvenience.
- identified Aug 20, 2026, 10:03 AM UTC
The issue has been identiefied. We are working on a solution.
- monitoring Aug 24, 2026, 06:51 AM UTC
A fix has been implemented. We are monitoring the current solution.
- resolved Aug 24, 2026, 08:01 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 18, 2026 Exact Online - Deduplication not finding double accounts (NL/BE) 19d 19h Exact Online, Exact Online Premium
Started Aug 18, 2026, 12:43 PM UTC· resolved Sep 07, 2026, 08:42 AM UTC
- identified Aug 18, 2026, 12:43 PM UTC
You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 27, 2026, 08:56 AM UTC
The issue has been identified and we are working on a fix.
- resolved Sep 07, 2026, 08:42 AM UTC
The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.
Minor August 18, 2026 Exact Online Premium - Degraded performance (Global) 1d 21h Exact Online Premium
Started Aug 18, 2026, 10:55 AM UTC· resolved Aug 20, 2026, 08:04 AM UTC
- investigating Aug 18, 2026, 10:55 AM UTC
You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Aug 18, 2026, 01:02 PM UTC
We are still investigating this issue.
- identified Aug 18, 2026, 01:43 PM UTC
The issue has been identified. We are working on a fix.
- monitoring Aug 20, 2026, 07:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 08:04 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 17, 2026 Exact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL) 2d 18h Exact Online Fiscaal, Exact Online Jaarrekening
Started Aug 17, 2026, 02:00 PM UTC· resolved Aug 20, 2026, 08:26 AM UTC
- investigating Aug 17, 2026, 02:00 PM UTC
You may experience that a reactivation of a client relationship has not been saved. If you remove the end date and check the box “tot op heden" on the clientcard, this will not be saved and the end date will remain visible. Adjusting the end date will still be saved. Therefore it is currently not possible to make the client visible in the client overview when filtering “clientrelatie aanzwezig”. Even if you set the end date of the client to the future, this client will not appear in this overview. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 18, 2026, 12:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 20, 2026, 08:26 AM UTC
This issue has been resolved and you can set the client relationship to "Tot op heden" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to "Tot op heden". Our apologies for the inconvenience.
Minor August 17, 2026 Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products. 2d 23h Exact Globe+, Exact Globe Next, Exact Synergy
Started Aug 17, 2026, 09:08 AM UTC· resolved Aug 20, 2026, 09:05 AM UTC
- investigating Aug 17, 2026, 09:08 AM UTC
When downloading or updating Exact Globe+, Exact Globe Next or Exact Synergy via the Productupdater, the downloading speed can be slower then usual. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Aug 18, 2026, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 09:05 AM UTC
This incident has been resolved.
Minor August 13, 2026 Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE) 1h 3m Exact Online Bouw
Started Aug 13, 2026, 06:49 AM UTC· resolved Aug 13, 2026, 07:52 AM UTC
- investigating Aug 13, 2026, 06:49 AM UTC
We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Aug 13, 2026, 07:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 07:52 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 12, 2026 Exact Globe+ - license migration wizard returns message "License update failed" (Global) 11d 18h Exact Globe+
Started Aug 12, 2026, 01:22 PM UTC· resolved Aug 24, 2026, 07:55 AM UTC
- investigating Aug 12, 2026, 01:22 PM UTC
The Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Aug 19, 2026, 09:22 AM UTC
We are continuing to investigate this issue. Our apologies for the inconvenience.
- monitoring Aug 20, 2026, 09:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 07:55 AM UTC
This incident has been resolved.
Notice August 11, 2026 Exact Multivers/Exact Boekhoud Gemak - Invoices imported via API remain pending (NL) 2d 16h Exact Boekhoud Gemak, Exact Multivers
Started Aug 11, 2026, 01:25 PM UTC· resolved Aug 14, 2026, 06:09 AM UTC
- investigating Aug 11, 2026, 01:25 PM UTC
Currently invoices imported through the API are not moving to the Approved status as expected. This affects both Multivers and BoekhoudGemak. As a result, imported invoices may remain pending. Please do not import the same invoices again, as this may create duplicates once the issue is resolved. If needed, you can manually adjust the payment condition to be able to make the payments in a timely manner. We are investigating the cause of this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Aug 14, 2026, 06:09 AM UTC
The issue with approving invoices in Exact Multivers Online and Exact Boekhoud Gemak has been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.
Minor August 11, 2026 Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software. 2h 32m Exact Globe+, Exact Globe Next, Exact Synergy
Started Aug 11, 2026, 07:05 AM UTC· resolved Aug 11, 2026, 09:38 AM UTC
- investigating Aug 11, 2026, 07:05 AM UTC
Currently it is not possible to update a Exact Globe Next, Exact Globe+, Exact Synergy or Exact ELIS license via the "update license from customer portal" option. As a workaround, it is possible to browse to support.exact.com and download the licenses via the "My company" tab. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Aug 11, 2026, 07:06 AM UTC
We are continuing to investigate this issue.
- resolved Aug 11, 2026, 09:38 AM UTC
This issue is now resolved.
Minor August 10, 2026 Exact Online Fiscaal – Invalid error message when modifying client details on a client card (NL) 3d 20h Exact Online Fiscaal
Started Aug 10, 2026, 11:08 AM UTC· resolved Aug 14, 2026, 07:09 AM UTC
- investigating Aug 10, 2026, 11:08 AM UTC
You may experience an invalid error message when modifying client details on a client card for the client type "personen". The error message you may receive is “403: U heeft onvoeldoende rechten”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 12, 2026, 12:42 PM UTC
We have identified the issue and are working on implementing a fix. As a workaround you can temporarily enable the right "Koppelingen instellen" in category "Algemeen account". This enables the specific users to edit the clients without error. Please note that this right also enables the functionality to configure links.
- resolved Aug 14, 2026, 07:09 AM UTC
This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the inconvenience.
Minor August 7, 2026 All products - Technical issue when starting the Company Screening (FR) 4d 18h Exact Online, Exact Globe+, Exact Globe Next
Started Aug 07, 2026, 12:14 PM UTC· resolved Aug 12, 2026, 06:19 AM UTC
- investigating Aug 07, 2026, 12:14 PM UTC
You may receive the error message "Please correct the errors. A technical issue has occurred." when starting the company screening. We are investigating this issue, and we will update this page as soon as more information becomes avilable. Our appologies for the inconvenience.
- investigating Aug 11, 2026, 07:19 AM UTC
We are continuing to investigate this issue.
- resolved Aug 12, 2026, 06:19 AM UTC
This issue is now resolved.
Minor August 7, 2026 Exact Online Fiscaal – The signature is not included in a cover letter of a tax report NL) 6d 22h Exact Online Fiscaal
Started Aug 07, 2026, 08:49 AM UTC· resolved Aug 14, 2026, 06:55 AM UTC
- investigating Aug 07, 2026, 08:49 AM UTC
You may experience that the signature is not included when downloading a report of an income tax return and a corporate income tax return. As a workaround, you can click on the button “aanbiedingsbrief resetten”. The signature will then be displayed. However, if you make an adjustment to the cover letter, the signature will no longer be visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 13, 2026, 08:04 AM UTC
The issue has been identified, and a fix is being implemented.
- resolved Aug 14, 2026, 06:55 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 6, 2026 Exact Officient - Unable to manually upload documents (NL/BE) 1h 32m Exact Officient
Started Aug 06, 2026, 08:12 AM UTC· resolved Aug 06, 2026, 09:45 AM UTC
- investigating Aug 06, 2026, 08:12 AM UTC
You will face the error message "Scan Failed - The file could not be scanned for harmful data. Please make sure the file is save before uploading or upload a different file." blocking you to manually upload documents in Exact Officient. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Aug 06, 2026, 08:29 AM UTC
The manual upload of documents is working again and you will no longer receive the error message. We are currently monitoring the situation.
- resolved Aug 06, 2026, 09:45 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor August 5, 2026 Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL) 12d 16h Exact Online Jaarrekening
Started Aug 05, 2026, 02:50 PM UTC· resolved Aug 18, 2026, 07:12 AM UTC
- investigating Aug 05, 2026, 02:50 PM UTC
You may experience that documents successfully deposited with the Chamber of Commerce are not being archived in Hyarchis when having a link between Exact Online Jaarrekening and Hyarchis. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 07, 2026, 11:18 AM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Aug 13, 2026, 02:47 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Aug 18, 2026, 07:12 AM UTC
This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' > 'Archiveren' on the project page. Our apologies for the inconvenience.
Minor August 5, 2026 Exact Online - Oops error when opening entry proposals (NL/BE) 1d 23h Exact Online, Exact Online Premium
Started Aug 05, 2026, 08:25 AM UTC· resolved Aug 07, 2026, 07:35 AM UTC
- investigating Aug 05, 2026, 08:25 AM UTC
You may face an Oops error when opening Entry proposals in your company. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 05, 2026, 12:12 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 05, 2026, 01:26 PM UTC
We are continuing to work on a fix for this issue. In the meantime, you can open the affected Entry proposals by regenerating the Entry proposals again. In the Purchase overview, you can regenerate the Entry proposals by selecting the invoices and clicking on 'Regenerate entry proposals'. In the Scanning service overview, you can regenerate the proposals by selecting the invoices and clicking on 'Regenerate'. We will update this page as soon as more information becomes available.
- identified Aug 06, 2026, 01:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 07, 2026, 07:35 AM UTC
This issue has been resolved. You can now open entry proposals again, even those you haven’t had regenerated. Our apologies for the inconvenience.
Minor August 5, 2026 Exact Online - Access denied during XML-import (Global) 1d 6h Exact Online, Exact Online Premium
Started Aug 05, 2026, 06:50 AM UTC· resolved Aug 06, 2026, 01:11 PM UTC
- investigating Aug 05, 2026, 06:50 AM UTC
You may receive the message "Access Denied" when importing an XML-file via the import/export module. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 05, 2026, 07:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 05, 2026, 08:11 AM UTC
Note: although you face the error message, we have identified that the data should be imported successfully. Please check the imported data in you company before retrying. In the meantime, we are still working on a solution and we will update this page as soon as more information becomes available.
- monitoring Aug 06, 2026, 06:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 01:11 PM UTC
The issue has been resolved
Critical August 3, 2026 Exact Gripp - Performance issues in Exact Gripp (NL) 23h 59m Exact Gripp
Started Aug 03, 2026, 11:27 AM UTC· resolved Aug 04, 2026, 11:27 AM UTC
- identified Aug 03, 2026, 11:27 AM UTC
You may experience performance issues in Exact Gripp. We have identified this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Aug 04, 2026, 11:27 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor July 31, 2026 Exact Online Fiscaal - Gift tax returns 2026 are rejected with an error message (NL) 2d 21h Exact Online Fiscaal
Started Jul 31, 2026, 11:16 AM UTC· resolved Aug 03, 2026, 09:13 AM UTC
- investigating Jul 31, 2026, 11:16 AM UTC
You may experience that gift tax returns for the year 2026 are rejected with the error message: "...BD-X-1405: - - [error] BR-BD-16.4.110:...". A workaround is to resubmit the return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Jul 31, 2026, 12:58 PM UTC
The error message when submitting the gift tax return 2026 is caused by the input fields for contact details in the return. If the checkbox for “The contact person is a legal entity” is unchecked, we advise checking the other fields under contact details and resubmitting the return. We are working on being able to submit the returns where the contact person is a legal entity and you have checked this box. We will update this page as soon as more information becomes available.
- resolved Aug 03, 2026, 09:13 AM UTC
This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have checked this box. Our apologies for the inconvenience.
Minor July 30, 2026 Exact Online API - HTTP 500 error on endpoint /documents/DocumentAttachments (Global) 2h 17m Exact API
Started Jul 30, 2026, 11:48 AM UTC· resolved Jul 30, 2026, 02:06 PM UTC
- investigating Jul 30, 2026, 11:48 AM UTC
You may receive an HTTP 500 error with the message "There is not enough space on the disk." when using the documents/DocumentAttachments endpoint. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Jul 30, 2026, 02:06 PM UTC
This issue has been resolved. Please note that tasks created between 9:00 a.m. CEST and 2:30 p.m. CEST on July 30 will not be processed automatically and must be restarted. Our apologies for the inconvenience.
Minor July 30, 2026 Exact Online Bouw - Incorrect crash reports through various menu paths (NL/BE) 1h 13m Exact Online Bouw
Started Jul 30, 2026, 06:44 AM UTC· resolved Jul 30, 2026, 07:57 AM UTC
- investigating Jul 30, 2026, 06:44 AM UTC
You may receive incorrect crash reports through various menu paths in Exact Online Bouw. When closing the crash report you will be able to proceed working in Exact Online Bouw. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Jul 30, 2026, 07:57 AM UTC
This issue has been resolved and you will not receive incorrect crash reports anymore. Our apologies for the inconvenience.