Exact Outage History

Exact degraded · 9 active incidents View live status →

Exact had 111 outages in the last 2 years totaling 9145h 47m of downtime — averaging 4.6 incidents per month.

There were 111 Exact outages since February 16, 2026 totaling 9145h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.exact.com

Minor March 30, 2026

Exact Online Fiscaal - Inconsistent tax receivable shown on the distribution page in the income tax return 2025 (NL)

Detected by Pingoru
Mar 30, 2026, 10:26 AM UTC
Resolved
Apr 01, 2026, 08:00 AM UTC
Duration
1d 21h
Affected: Exact Online Fiscaal
Timeline · 2 updates
  1. investigating Mar 30, 2026, 10:26 AM UTC

    You may experience that on the distribution page of the 2025 income tax return, an amount to be received is displayed as an amount to be paid at "Te betalen of terug te krijgen inkomstenbelasting en volksverzekeringen” because the - sign is missing. If the amount is inconsistent on this page, you can verify whether it concerns an amount to be paid or to be received on the overview page. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. resolved Apr 01, 2026, 08:00 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Minor March 25, 2026

Exact Multivers Online - Memory use exceeded errors in Multivers Online (NL)

Detected by Pingoru
Mar 25, 2026, 03:47 PM UTC
Resolved
Jun 15, 2026, 07:12 AM UTC
Duration
81d 15h
Affected: Exact Multivers
Timeline · 7 updates
  1. investigating Mar 25, 2026, 03:47 PM UTC

    You may experience errors in Multivers Online stating the memory use has been exceeded (Geheugengebruik overschreden). We are investigating this issue. Our apologies for the inconvenience.

  2. investigating Apr 01, 2026, 04:59 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 15, 2026, 12:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified May 05, 2026, 11:26 AM UTC

    A fix has been deployed to mitigate issues regarding memory exceeded errors but has not delivered the required results. We are still investigating and working on mitigating the issue. Our apologies for the inconvenience.

  5. identified May 20, 2026, 08:13 AM UTC

    We are continuing to investigate this issue.

  6. identified May 26, 2026, 01:35 PM UTC

    We are continuing to investigate this issue.

  7. resolved Jun 15, 2026, 07:12 AM UTC

    The issue has been resolved. The configuration has been optimized, and new instances of this issue will no longer occur. Please note that you may still experience this issue with existing cases. If you have an open support case regarding this matter, we will keep you updated via the existing ticket. If you do not have an open support case and are currently still experiencing this issue, please contact the support department.

Read the full incident report →

Minor March 25, 2026

Exact Multivers Online - Slowness while working in Multivers Online (NL)

Detected by Pingoru
Mar 25, 2026, 03:45 PM UTC
Resolved
Apr 17, 2026, 03:03 PM UTC
Duration
22d 23h
Affected: Exact Multivers
Timeline · 3 updates
  1. investigating Mar 25, 2026, 03:45 PM UTC

    You may experience slowness when working in Multivers Online. We are investigating this issue. Our apologies for the inconvenience.

  2. investigating Apr 01, 2026, 04:59 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 17, 2026, 03:03 PM UTC

    The environment has been optimized to improve performance. Customers who are still experiencing performance issues have been informed that they will be contacted personally. Our apologies for the inconvenience.

Read the full incident report →

Minor March 25, 2026

Exact Online Fiscaal – Not possible to select ''Maximering van het lage tarief tot € 30.000 toepassen'' at 17% addition in income tax return (W) 2025 for private use of car (NL)

Detected by Pingoru
Mar 25, 2026, 03:43 PM UTC
Resolved
Apr 01, 2026, 08:00 AM UTC
Duration
6d 16h
Affected: Exact Online Fiscaal
Timeline · 2 updates
  1. investigating Mar 25, 2026, 03:43 PM UTC

    You are currently unable to select the option 'Maximering van het lage tarief tot € 30.000 toepassen' with a 17% addition if you declare private use of a car in the calculation of taxable profit in an income tax (W) 2025. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. resolved Apr 01, 2026, 08:00 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Minor March 25, 2026

Exact Online Fiscaal - The value of real estate on 31-12-2025 is not always correctly included in the calculation of the actual return in a 2025 income tax return (NL)

Detected by Pingoru
Mar 25, 2026, 10:37 AM UTC
Resolved
Apr 01, 2026, 08:08 AM UTC
Duration
6d 21h
Affected: Exact Online Fiscaal
Timeline · 2 updates
  1. identified Mar 25, 2026, 10:37 AM UTC

    You may experience an issue with the calculation of real estate in Box 3 when actual return is enabled which results in an incorrect calculated actual return. In some scenarios, the value at 31‑12‑2025 is not included in the specification (calculator) of the real estate, which causes the system to calculate a negative actual return equal to the starting value of the residential property. The actual return specification on the overview page of the return will also display an incorrect lower actual return. We have identified the issue and are working on implementing a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. resolved Apr 01, 2026, 08:08 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Minor March 24, 2026

Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices return status “Error”.

Detected by Pingoru
Mar 24, 2026, 02:38 PM UTC
Resolved
Apr 01, 2026, 01:19 PM UTC
Duration
7d 22h
Affected: Exact Globe+Exact Globe Next
Timeline · 3 updates
  1. investigating Mar 24, 2026, 02:38 PM UTC

    As of the 23th of March sent Peppol invoices can return the status “Error” in the overview “electronic invoicing service”. These invoices are not sent to the debtor. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Mar 27, 2026, 09:13 AM UTC

    The issue has been identified and a fix is being implemented. Current workaround is to set a "E-invoicing type identifier" and a "E-invoicing identifier" in the debtor maintenance. After setting this identifier new invoices will be processed correctly. Our apologies for the inconvenience.

  3. resolved Apr 01, 2026, 01:19 PM UTC

    A change in the software has been made. When no E-invoicing type identifier is defined for a debtor, the software will now default to the identifier 0208. This change is included in Globe+ release 506SP5 and 505SP12. For Exact Globe Next the change is available in release 424SP46 downloaded after the 1st of April 11:00 hours CET. Our apologies for the inconvenience.

Read the full incident report →

Minor March 21, 2026

HR & Salaris Gemak - Not possible to send declarations to De Eendracht (NL)

Detected by Pingoru
Mar 21, 2026, 06:50 AM UTC
Resolved
Apr 24, 2026, 08:18 AM UTC
Duration
34d 1h
Affected: Exact HR & Salaris Gemak
Timeline · 5 updates
  1. identified Feb 23, 2026, 10:47 AM UTC

    You are currently unable to send declarations to "De Eendracht" through the post office (postkantoor). This concerns the Social Fund for Industrial Bakeries, Social fund for Recreation and Social fund for Confectionary. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

  2. identified Mar 21, 2026, 06:50 AM UTC

    We are still working on releasing the pension declaration for "De Eendracht" as soon as possible. In the meantime, we are coordinating with De Eendracht to resolve this situation with as little adverse impact as possible. We will update this page as soon as more information becomes available.

  3. identified Apr 13, 2026, 02:27 PM UTC

    We are still working on releasing the pension declaration for "De Eendracht".

  4. monitoring Apr 18, 2026, 05:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 24, 2026, 08:18 AM UTC

    This issue has been resolved. You can send the pension declaration to "De Eendracht" as of today. Our apologies for the inconvenience.

Read the full incident report →

Minor February 24, 2026

Exact Audition - The connection between Audition and Multiverse Offline cannot be established (NL)

Detected by Pingoru
Feb 24, 2026, 10:04 AM UTC
Resolved
Apr 28, 2026, 07:49 AM UTC
Duration
62d 21h
Affected: Exact Online Jaarrekening
Timeline · 4 updates
  1. investigating Feb 24, 2026, 10:04 AM UTC

    You are currently unable to establish a connection between Exact Audition and Multiverse Offline. When creating the connection, you can select an entity. After selecting the entity, nothing happens and you will not receive an error message. As a workaround, you can manually import an Auditfile or .CSV file. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Mar 09, 2026, 09:03 AM UTC

    This issue has been identified, and a fix is being implemented. If you encounter this issue and have not yet reported it through a support request, we advise you to report it in a support request.

  3. monitoring Apr 13, 2026, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 07:49 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →