Exact incident
Exact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL)
Exact experienced a major incident on September 8, 2026 affecting Exact Online and Exact Online Premium, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 12:44 PM UTC
It is possible that transactions are imported twice via the Exact PSD2 bank link for ABN AMRO. The issue may occur in Exact Online and Exact Online Premium. We are investigating the issue and we will update this page once more information becomes available. Our apologies for the inconvenience.
- resolved Sep 10, 2026, 01:01 PM UTC
It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and September 10th. The root cause has been identified and measures have been taken to prevent this issue from happening again in the future. In order to resolve the issue, you can delete the duplicate statement (that has not yet been matched). For more information on how to delete duplicate statements, you can consult our Support Agent via the question mark icon in the top-right corner of your screen. Our apologies for the inconvenience.