Exact incident

Exact Online - New SSO users can't be created (Global)

Minor Ongoing View vendor source →

Exact is currently experiencing a minor incident affecting Exact Online and Exact Online Premium, which began 7d ago. The vendor's full update timeline is below.

Started
Aug 26, 2026, 02:40 PM UTC
Resolved
Ongoing
Duration
● 6d 14h
Detected by Pingoru
Aug 26, 2026, 02:40 PM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Aug 26, 2026, 02:40 PM UTC

    When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Aug 31, 2026, 09:43 AM UTC

    The issue has been identified and a fix is being implemented.