Exact experienced a minor incident on September 2, 2026 affecting Exact Online and Exact Online Premium, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:20 AM UTC
Exact Online is temporarily unavailable due to unplanned maintenance. We will update this page as soon as more information becomes available. Our apologies for the inconvience.
- investigating Sep 02, 2026, 07:21 AM UTC
We are continuing to investigate this issue.
- identified Sep 02, 2026, 08:21 AM UTC
We are continuing to work on a fix.
- monitoring Sep 02, 2026, 08:29 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 02, 2026, 09:48 AM UTC
Exact Online Premium is unavailable again for NL customers. We are working hard to solve the issue as soon as possible. Our apologies for the inconvenience.
- monitoring Sep 02, 2026, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 12:06 PM UTC
The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.