Exact incident

Exact Online - Emails delayed or not delivered (Global)

Minor Resolved View vendor source →

Exact experienced a minor incident on September 4, 2026 affecting Exact Online and Exact Online Premium, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 09:17 AM UTC
Resolved
Sep 07, 2026, 07:02 AM UTC
Duration
2d 21h
Detected by Pingoru
Sep 04, 2026, 09:17 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Sep 04, 2026, 09:17 AM UTC

    Emails sent from Exact Online may be delayed or not delivered. This includes but is not limited to password reset emails, invoices and reminders. We are investigating this issue. This page will be updated as more information becomes available. Our apologies for the inconvenience.

  2. identified Sep 04, 2026, 12:51 PM UTC

    Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.

  3. resolved Sep 07, 2026, 07:02 AM UTC

    The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.