Exact incident

Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)

Minor Resolved View vendor source →

Exact experienced a minor incident on September 1, 2026 affecting Exact Online and Exact Online Premium, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 08:27 AM UTC
Resolved
Sep 01, 2026, 11:18 AM UTC
Duration
2h 50m
Detected by Pingoru
Sep 01, 2026, 08:27 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Sep 01, 2026, 08:27 AM UTC

    You may experience that purchase invoices sent to the digital postbox are not received. Please refrain from resending to avoid duplicates. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Sep 01, 2026, 09:23 AM UTC

    The issue has been identified and the retrieval of sent messages has started.

  3. resolved Sep 01, 2026, 11:18 AM UTC

    This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.