Email Delivery Delays
Affected: Mail service
Evidos Outage History
Evidos is up right nowEvidos had 31 outages in the last 2 years totaling 169h 46m of downtime — averaging 1.3 incidents per month.
There were 31 Evidos outages since September 26, 2024 totaling 169h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issues with itsme Identification (AES) verification method.
Affected: itsme Identification
Timeline · 4 updates
- investigating Jul 23, 2026, 12:49 PM UTC
We are currently experiencing an issue affecting the itsme Identification (AES) verification method within Signhost. As a result, transactions that use this verification method cannot be completed at this time. We are investigating this issue.
- identified Jul 23, 2026, 01:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 23, 2026, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 02:18 PM UTC
This incident has been resolved.
Issue with iDIN and iDEAL verification methods
Affected: iDINiDEAL
Timeline · 4 updates
- investigating Jul 17, 2026, 02:25 PM UTC
We are currently experiencing an issue affecting iDIN and iDEAL services within Signhost. As a result, transactions that use these methods cannot be completed at this time. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- identified Jul 17, 2026, 02:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2026, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 03:19 PM UTC
This incident has been resolved.
Issue with verification method Itsme Identification (AES)
Affected: itsme Identification
Timeline · 3 updates
- investigating Jun 18, 2026, 07:16 AM UTC
We are currently experiencing issues with the verification method itsme Identification (AES). As a result, signers may be unable to complete the signing process. The itsme Sign (QES) method via CSC Qualified verification is not affected. Our team is actively investigating the issue.
- monitoring Jun 18, 2026, 09:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 09:16 AM UTC
This incident has been resolved.
ID Proof - Outage
Affected: ID ProofWebforms
Timeline · 3 updates
- investigating Jun 16, 2026, 01:27 PM UTC
We are currently experiencing problems with ID Proof. We are investigating this issue. ID Proof is unable to be used momentarily.
- monitoring Jun 16, 2026, 01:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 02:09 PM UTC
This incident has been resolved.
Major outage
Affected: APIUI / View
Timeline · 5 updates
- investigating Jun 03, 2026, 04:55 AM UTC
Currently investigating an outage of the API and signing service. Transaction creation is not possible. Sorry for the inconvenience. This has our highest attention and we'll keep you updated.
- identified Jun 03, 2026, 05:22 AM UTC
The incident has been identified at our hosting provider, TransIP, causing a temporary outage in service. Recovery work is in progress. For live updates on the incident, please visit https://transnoc.nl.
- monitoring Jun 03, 2026, 05:33 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 03, 2026, 05:49 AM UTC
Looks like the fix is holding. We'll keep monitoring the situation.
- resolved Jun 03, 2026, 06:55 AM UTC
This incident has been resolved.
Investigating Delays In Transaction Processing
Affected: APIPortal
Timeline · 4 updates
- investigating May 21, 2026, 11:05 PM UTC
Currently we're investigating an issue causing delays in transaction processing. A subset of requests may take longer than expected to complete, and in some cases may time out before processing finishes. We are actively working to reduce the delay and restore normal performance. We will provide another update as soon as we have more information.
- identified May 21, 2026, 11:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 11:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 11:38 PM UTC
This incident has been resolved.
Signhost QES - Outage
Affected: Signhost QES
Timeline · 3 updates
- identified May 05, 2026, 07:07 AM UTC
Our provider is experiencing issues. The Signhost QES verification cannot be completed for now.
- monitoring May 05, 2026, 08:11 AM UTC
The issue has been fixed. We are monitoring the situation.
- resolved May 05, 2026, 08:42 AM UTC
Signhost QES is operational again.
Verification method itsme is currently experiencing issues
Affected: itsme sign (qualified signature)itsme Identification
Timeline · 3 updates
- investigating Apr 20, 2026, 07:52 AM UTC
Itsme is currently experiencing a technical issue affecting 25% or more of their transactions since 9:25 AM CET. Their technical teams are actively investigating the problem and working to resolve it as quickly as possible. We understand the inconvenience this may cause and will continue to monitor the situation closely. Updates will be provided as soon as more information becomes available.
- monitoring Apr 20, 2026, 07:57 AM UTC
Itsme has identified the root cause of the issue. Their systems are currently recovering, and their technical teams are closely monitoring stability to ensure a full and safe resolution. We will continue to monitor the situation and share further updates as soon as they become available.
- resolved Apr 20, 2026, 08:00 AM UTC
This incident has been resolved.
ID Proof - ID validation fails to start in Signhost Android app
Affected: ID ProofSignhost App
Timeline · 2 updates
- identified Apr 10, 2026, 01:29 PM UTC
Some customers may experience issues starting ID validation in the Signhost app on Android devices. Instead of launching the ID validation flow, users are prompted to log in. Our team is working on a fix and we will provide further updates as progress is made. Our signing services are not affected.
- resolved Apr 13, 2026, 10:35 AM UTC
A fix has been released to the Google app store and the deeplink problem is solved. Updating the Android app lets users finish identification.
DigiD outage
Affected: DigiD
Timeline · 3 updates
- investigating Mar 23, 2026, 12:29 PM UTC
There are currently issues with logging into DigiD. Logius is investigating the issue, we will communicate any updates.
- monitoring Mar 23, 2026, 01:38 PM UTC
The issues with logging into DigiD have been solved by Logius.
- resolved Mar 23, 2026, 02:01 PM UTC
The issues with DigiD have been resolved by Logius.
Degraded Performance – CSC Qualified Verification
Affected: itsme sign (qualified signature)ZealiD QualifiedSignhost QES
Timeline · 2 updates
- monitoring Mar 17, 2026, 09:34 AM UTC
We see degraded performance with the CSC Qualified verification method. Some signers may encounter issues completing the signing process. A fix has been implemented, and we are now monitoring the system to ensure full recovery. We will update this status once we confirm that the issue has been fully resolved.
- resolved Mar 17, 2026, 09:59 AM UTC
This incident has been resolved.
Issues with signing transactions and downloading documents.
Affected: APIPortal
Timeline · 8 updates
Issues with logging in to Signhost web portal
Affected: PortalAuth and login service
Timeline · 3 updates
- investigating Jan 23, 2026, 09:21 AM UTC
Customers are experiencing issues with logging in to the Signhost web portal. After filling in log in credentials an error message is received: "Invalid credentials" We are investigating the issue.
- monitoring Jan 23, 2026, 09:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 10:09 AM UTC
This incident has been resolved.
Issues with creating transactions in webportal using Onfido verification
Affected: IDV Sign (Onfido)
Timeline · 4 updates
- investigating Nov 25, 2025, 10:33 AM UTC
We are currently investigating this issue.
- identified Nov 25, 2025, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 25, 2025, 12:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2025, 12:12 PM UTC
This incident has been resolved.
Issues when signing with CSC Qualified verification
Affected: itsme sign (qualified signature)ZealiD Qualified
Timeline · 4 updates
- investigating Nov 18, 2025, 12:08 PM UTC
Signers are experiencing issues when signing with a CSC Qualified verification method. We are investigating the issues.
- identified Nov 18, 2025, 12:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 12:37 PM UTC
This incident has been resolved.
issue with signing transactions
Affected: APIUI / ViewPortal
Timeline · 3 updates
- identified Nov 11, 2025, 02:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 11, 2025, 02:51 PM UTC
We see a very high peak load and have put our systems in maintenance until this subsides.
- resolved Nov 11, 2025, 03:12 PM UTC
This incident has been resolved.
Issues with ID Proof web form
Affected: ID Proof
Timeline · 3 updates
- investigating Nov 06, 2025, 09:20 AM UTC
We are currently experiencing an issue with our ID Proof web forms where not all text and options are displaying correctly Our provider is investigating the cause.
- monitoring Nov 06, 2025, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 09:53 AM UTC
This incident has been resolved.
Issues with ID Proof
Affected: ID Proof
Timeline · 3 updates
- identified Oct 21, 2025, 07:09 AM UTC
ID Proof validations are not resulting in transactions being created. A cause has been identified with a third party. They are working on a fix.
- monitoring Oct 21, 2025, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 09:27 AM UTC
This incident has been resolved.
Issues with creating transactions and accessing the web portal.
Affected: APIUI / ViewPortal
Timeline · 6 updates
Issues with creating and signing transactions
Affected: APIUI / ViewPortalSignhost App
Timeline · 4 updates
- investigating Sep 03, 2025, 11:23 AM UTC
We are experiencing issues with creating and signing transactions. We are investigating the issues.
- investigating Sep 03, 2025, 11:42 AM UTC
We have placed the platform in maintenance as we continue our investigation.
- monitoring Sep 03, 2025, 12:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 01:32 PM UTC
This incident has been resolved.
Transaction in status progress
Affected: APIPortal
Timeline · 6 updates
Issue creating transactions
Timeline · 2 updates
Issues creating and viewing transactions
Affected: APIPortal
Timeline · 4 updates
Issues in web portal
Affected: Portal
Timeline · 3 updates
- investigating Mar 05, 2025, 03:32 PM UTC
We are experiencing issues in the portal with slow loading times and errors. We are investigating the issues.
- monitoring Mar 05, 2025, 04:37 PM UTC
We're monitoring the situation as the issues with our portal have decreased. We're still investigating what might have caused this.
- resolved Mar 05, 2025, 06:46 PM UTC
This incident has been resolved.