EMnify experienced a minor incident on April 17, 2026 affecting VPN services, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
VPN services
Update timeline
- identified Apr 17, 2026, 08:47 AM UTC
Dear emnify Customers, We are currently investigating an issue with OpenVPN authentication affecting all breakout regions. We will provide an update shortly. Kind regards, emnify Support Team
- monitoring Apr 17, 2026, 09:10 AM UTC
Our engineering team has identified the cause and has applied a fix. We are closely monitoring the results. Further updates to follow.
- resolved Apr 17, 2026, 09:55 AM UTC
Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team