EMnify experienced a minor incident on May 11, 2026 affecting Network Connectivity - Middle East & Africa, lasting 36d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 03:24 PM UTC
We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.
- identified May 11, 2026, 04:01 PM UTC
We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available.
- resolved Jun 17, 2026, 08:35 AM UTC
As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.