EMnify incident

Service Degradation - Data Usage Statistics

EMnify is currently experiencing a minor incident affecting User Interface and Data Analytics, which began 4d ago. The vendor's full update timeline is below.

Started
Jul 27, 2026, 01:15 PM UTC
Resolved
Ongoing
Duration
● 4d
Detected by Pingoru
Jul 27, 2026, 01:15 PM UTC

Affected components

User InterfaceData Analytics

Update timeline

  1. investigating Jul 27, 2026, 01:15 PM UTC

    Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in data usage statistics across the reports in the portal. Our team is actively working to identify the cause and resolve the issue. We will share another update as soon as more information becomes available. Kind regards, emnify Support Team

  2. identified Jul 27, 2026, 01:26 PM UTC

    Dear emnify Customers, Our team has identified the root cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made. Kind regards, emnify Support Team

  3. monitoring Jul 27, 2026, 04:09 PM UTC

    Dear emnify Customers, Mitigation measures have been applied, and current-month data is now available in the affected reports in the emnify portal. While we continue restoring historical data, report filters are temporarily limited to the current month. Our team will proceed with applying the recovery process for the affected time period and will continue to provide updates as progress is made. Kind regards, emnify Support Team