EMnify experienced a minor incident on April 17, 2026 affecting Network Connectivity - Middle East & Africa, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2026, 05:53 PM UTC
We are currently investigating a service degradation affecting connectivity in MTN Uganda. Our engineering team is actively working to identify the root cause and assess the impact. We will provide further updates as soon as more information becomes available.
- identified Apr 17, 2026, 06:02 PM UTC
We have identified that the reported service degradation affecting connectivity in MTN Uganda is not originating from the emnify platform. We have engaged MTN and are working with them to resolve the issue. Connectivity on other networks in Uganda remains fully operational. We will continue to monitor the situation and provide updates as more information becomes available.
- monitoring Apr 17, 2026, 11:00 PM UTC
Service connectivity in MTN Uganda has been restored. We are continuing to monitor the situation closely to ensure stability.
- resolved Apr 17, 2026, 11:08 PM UTC
The issue affecting connectivity in MTN Uganda has been fully resolved. If you experience any further issues, please reach out to our support team.